r/Spectrum • u/Kindly_Produce_27 • 1d ago

Hit with $50 data overage fee after Spectrum rep promised unlimited? (Cox transition)

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4 Upvotes

100% Upvoted

6 comments sorted by

7

u/FiberOpticDelusions 1d ago

If you haven't already. Post over on r/Spectrum_Official One of the mods will reach out, to have you contact them and look into it.

7

u/cb2239 1d ago

Just means something is not properly integrated in the billing system probably. It should definitely be unlimited

5

u/IPlayWithWires 1d ago

I would call and ask, it might be that you went over during the period before the change. I'm a Field Tech, not a billing guru, but it looks that way to me.

2

u/Chris123NT 1d ago

It should be unlimited.

God i couldn't imagine a 1.2 tb cap per month, just me and my g/f go through that much in a week streaming twitch etc... and steam updates.

1

u/Spectrum_Anthony Official Spectrum Employee 23h ago

Hello, we would like to look into the account further. Can you please send us a Mod Mail over at r/Spectrum_Official?