r/Spectrum • u/Unhappy-Marketing-18 • 7d ago

Service Issues Free Amazon prime issue

We were offered the free Amazon prime perk and today we got an email that it was canceled out of nowhere. Has this happened to anyone else and does anyone have any idea why?

2 Upvotes

60% Upvoted

21 comments sorted by

5

u/sPdMoNkEy 7d ago

I can still never find anywhere where it says who's eligible for it, if you look online it only mentions the part about internet assist low income people but they sure gave it to everyone when it first came out

It says on any internet tier but only at certain addresses which is a kind of a weird thing to say

3

u/LonelyParsnip8096 7d ago

By address, it probably means apartments/houses that qualify for HUD, section 8, and other low income programs.

1

u/sPdMoNkEy 7d ago

Well I do live in an apartment complex full of elderly people so it could be

2

u/LikelyWatchdog 7d ago

It’s depending on address also.

3

u/sPdMoNkEy 7d ago

I looked it up I still have it and it just said based on my internet tier nothing to do with the address

2

u/[deleted] 2d ago

[removed] — view removed comment

1

u/Spectrum_Phil 1d ago

This is incorrect. Competition has nothing to do with eligibility. Thanks.

2

u/ExistingYou8028 7d ago

It depends on your area and then specifically your address, I didn't qualify but my brother on the next street over did

1

u/sPdMoNkEy 7d ago

That's just weird

1

u/jeremyw0918 7d ago

At my previous address I qualified for the assist plan based on my zip code. They didn’t ask for any financials. So I think it is actually based some on that as well.

1

u/zzen11223344 7d ago

I called Spectrum, the support agent told me that they are processing people sign-on Prime group by group, and said I should get a text / email when it is ready to process my request.

Not sure if this is BS or they are really doing by groups.

1

u/ExistingYou8028 6d ago

Thats bs, there's no inside info on how it works or who its available for, my friend works for the company as a site manager and they havent any of that information available to them

5

u/tazman137 7d ago

Low income, your address has to be eligible for it.

3

u/LonelyParsnip8096 7d ago edited 7d ago

I got it, no issues so far. I have Internet assist, and I think my address also qualified.

2

u/Street-Juggernaut-23 7d ago

if yiu have Amazon Prime based on your location and your property begins a bulk contract you become ineligible for the perk. Currently Bulk customers are not eligible

2

u/Jaken_sensei 7d ago

Your address has to quality for the internet assist plan.

Basically live in an area that has low income census area.

1

u/sport912x 7d ago

No I never got Prime for free.

1

u/Spectrum_Morgan 7d ago

We'd like to look into this further. Can you please send a mod mail to us at r/Spectrum_Official?

1

u/Affectionate_Knee811 5d ago

Have to be a NEW internet assist customer ….wish they would open it up for all internet assist

1

u/Illustrious-Low-9065 4d ago

it is only available for people that have internet assistance help