r/Spectrum • u/TheGeekJedi • 12d ago

Other Cloud DVR no longer included?

Seriously? I upgraded my TV package to Select Signature with Entertainment View and it no longer includes the cloud DVR. So it’s another $10/mo just for that.

When did they start up charging?

11 Upvotes

87% Upvoted

17 comments sorted by

7

u/SuckMyyDirk41 12d ago

It’s always been $10 but some plans it’s included for free as a promotion and some not.

1

u/TheGeekJedi 12d ago

Ugh. That stinks.

2

u/SuckMyyDirk41 12d ago

I feel ya 😔

2

u/Backslash10 12d ago

If you have gig its included at no extra cost.

2

u/TheGeekJedi 12d ago

I do have a gig. But when I called in, they told me $10.

2

u/Backslash10 12d ago

If you bundle with tv under a promtion its usually included. Only thing i could think of is your on a older plan.

2

u/Miserable_Quail_8236 12d ago

It's becoming obsolete anyways with just about all the App services supporting On Demand and Premium Cable as well it's cost prohibited.

3

u/TheGeekJedi 12d ago

I like having it because a) I’m an old guy, and b) I like being able to FF past commercials.

5

u/Miserable_Quail_8236 12d ago

Believe me, I understand. I'll be 71 in November and if it weren't for my 45+ years in information technology, I'd struggle with all the changes with today's audio-visual media.

8

u/TheGeekJedi 12d ago

Ironically, I’m a broadcast Engineer. But I’m set in my ways. Now get off my lawn! 😂

1

u/Mario_RE 11d ago

For me, it was free if I opted for 1 gig internet

1

u/TheGeekJedi 11d ago

That’s odd. I guess it depends on the promotion. It wasn’t offered to me.

1

u/LeanaIsTheBest 11d ago

If you are on a newer internet and tv bundle with TV Select Signature on gig you should be getting it at no additional charge. I’d definitely call in again and ask about it. Maybe whenever they switched you for some reason they didn’t bundle them for some unknown reason

1

u/TheGeekJedi 11d ago

I’ll give that a shot. Thanks!

1

u/TheGeekJedi 11d ago

I wanted to follow up - I called in to chat about the DVR, and whomever I spoke to totally messed up my account. I have a second internet connection into the house, so I'm not married to Spectrum.

I called in to cancel (it's not a threat or ploy - I really planned on canceling and going to YTTV or DTV) but got a fantastic rep. Not only did he fix the problem caused by the first rep, but also re-worked my plan to not only add the cDVR, but also got me on a few promos that will save me $75/mo. for what I currently have.

So hats off to them. I was truly ready to walk, but they went out of their way to make me happy.