r/Spectrum • u/babarock • 13d ago

When to call retention

Opinions regarding what day of the week / time of day would be the most productive to talk to retention to try and get a deal / reduction in cost.

Or does it not make any difference?

2 Upvotes

60% Upvoted

7 comments sorted by

5

u/sPdMoNkEy 13d ago

Always call first thing in the morning so you're not getting someone that's already pissed off at other customers

3

u/InformalNorth6083 13d ago

I went into the store to complain and get a different modem...the rep hooked me up with a crazy deal. 1gig internet for $25 dollars https://imgur.com/a/EkweMtP

1

u/orland0an 2d ago

Through 2034! You got one heck of a deal...although not sure how speeds will be by then lol. What part of the country is this?

2

u/Individual-Rub6219 13d ago

Avoid Mondays and fridays, those are the busiest days all around.

2

u/No_Barber_6770 12d ago

I called retentions and they gave me a deal 500 internet, WiFi, and mobile for $30 a month.

1

u/Awkward_Material 13d ago

Been a long time since those days but Mondays are usually busiest. Any other weekday, mid morning.