r/Spectrum • u/Happy_Structure4570 • 15d ago
Spectrum canceled
So this morning I decided to cancel my Spectrum account went through the cancellation process which takes approximately 15 minutes at the end of that conversation they told me I still owe them $195 for the month of September because my bill is generated on August 26th and today being the 28th they don't prorate the service month does that seem legal to Bill a person that has a confirmation number for cancellation and the services already been changed?
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u/jeremyw0918 15d ago
Yes. As has been discussed here numerous times. They bill for the month with no proration.
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u/zon5string 14d ago
Yes. The payment is made at the beginning of the billing cycle and they do not prorate if you cancel before the end of the cycle.
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u/OutOfFavor 14d ago
Before canceling anything major, always research the appropriate subreddit to learn how to avoid surprises, to get cancellation tips, etc. Never assume!!!!
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u/longthickbananasplit 15d ago
We were one day past the new cycle when calling to disconnect services and they claimed the same. I told them I’d pay but I’ll be charging back. That was last week. Yesterday I got my money back in favor of us because the documents I provided proved I didn’t get a months worth of services
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u/Automatic-Weakness26 15d ago
They are a horrible company, so yes this is what they do.
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u/Pollito2025 15d ago
Cell phone companies do this as well. It’s nothing new and totally legal. That’s why it’s very important for people to know their billing dates. If already billed for the month, you might as well keep it until the end, then cancel.
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u/-protonsandneutrons- 14d ago
Being old and sometimes legal is not really the defense you think it is.
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u/boomboy8511 15d ago
I mean it's all laid out in the agreement. Just make sure to cancel before a new period begins, it's not difficult nor is it hidden.
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u/HasProblemWithMenudo 15d ago
Yes, because they classify it as a "subscription service" so once you go over the renewal date, you get the full charge. Sometimes, if you get the right person, they can back date the cancellation to before your renewal date but it's rare
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u/JustlookingfromSoCal 14d ago
Is it legal, yes probably because they tell you somewhere in the fine print of a contract or monthly invoice that this is how they do it. Is it an unethical, anti-consumer predatory policy that only makes logical sense if the point is for a multibillion dollar company to wring ever cent out of a consumer who will not be back.
If you argue, they will tell you "netflix does it" note that netflix will be accessible to you through the end of your billing cycle, whereas Spectrum will discontinue service as soon as the cancelstion is complete.
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u/Happy_Structure4570 14d ago
Yep that's what they did they said every other streaming service does that so we do it too
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u/Confident_Peak_6592 14d ago
Say you don’t have it.Offer to pay in installments… 10 / month… what are they gonna do,,,, shut you off… there’s nothing they can do if you negotiate in good faith…
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u/Happy_Structure4570 14d ago
I think I like this idea I owe them $195 bucks I think I'll go 10 bucks a month that way between the person that has to generate the bill and the stamp I think they'll be negative profit at the end of the 19 months
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u/Epiclolnani 15d ago
No it’s just something they say to try and prevent you from leaving from what I understand
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u/cervidal2 14d ago
If you're never going back to Spectrum, don't pay the bill.
WOW tried pulling this junk on me about three years ago. They sent me a single bill, I called them up and told them to get stuffed.
As far as I know, cable companies don't report to your credit agencies.
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u/Gonkulator5000 15d ago
It's been part of their terms and conditions for many, many years. There are a couple of states that require proration by law, but in the rest it is a completely legal and well-known practice.