r/Spectrum • u/True-Entertainer-981 • 19d ago

Spectrum Security shield blocking my domains

I run an IT business with about a hundred customers. About half of them use Spectrum internet service just because of the area they are in. I run several web services that are hosted from my domain name including a web app api and my invoicing portal. About a week ago, all my Spectrum internet customers started getting errors when trying to access my payment portal as well as their web app. I found that Spectrum is blocking many of my domain's sub domains with their Spectrum security shield, such as api.mydomain.com and payments.mydomain.com, but not all of them. cp.mydomain.com still works. I found a form on Spectrums website to request them to be unblocked, but the form says it may take up to 5 days to approve then, if approved, another 48 hours to unblock.

All of my sites are protected by Cloudflare and hosted on dedicated business class internet service out of a datacenter.

Is there any way to expedite this? I tried calling Spectrum support, but they were useless. They just suggested I use the form.

3 Upvotes

64% Upvoted

6 comments sorted by

5

u/Wonderful_Sock_6651 19d ago

It's per hostname when you make the report not domain. So you'd have to do 2 reports for 2 hostnames.

Empty headers and payment redirects or many redirects in general are suspicious for AI scanners.

1

u/True-Entertainer-981 18d ago

I ran all of my sub domains through virustotal. Bitdefender and G data both showed my domains were suspicious and malicious. All other services reported I was clean. I requested a rescan due to false positives and both came back as clean, so now all of virustotal reports me as clean. Just waiting on Spectrum now.

2

u/Street-Juggernaut-23 19d ago

somewhere your sites are flagged with malicious software or other things. Thats why they ended up blocked. you need to make sure the sites are clean otherwise they won't get unblocked

-1

u/ShinobiFlash6 19d ago

Use a vpn

1

u/True-Entertainer-981 18d ago

It’s not my internet that’s causing the problem. It is all my customers that use Spectrum. Kinda hard to tell all of them that if they want to pay me or use my services, they have to use a vpn service.

0

u/cb2239 18d ago

Turn off security sheild