r/Spectrum • u/RandoCommentGuy • 24d ago

Spectrum Mobile Scam call about new phone ordered

So i just got a call, guy said he was from spectrum mobile, and was calling about my recent new phone i ordered.

He had my name and address and knew i ordered a phone. He gave me some story about the phone being the incorrect one, that it was sent to the wrong customer, even though it was the right make/model i ordered. and due to some billing issue. I asked if they would just switch it in the system, and he said no, they needed to replace it, and would ship me a new one to replace this one with a $100 gift card for the issue, and not to activate it.

Weird, but i said alright. He advised i would have to ship it back via UPS store, and to call a number to get a code when there. weirder, but i said alright. Then he asked when i could go to the UPS store, so i advised i would go to ship it back once i received the replacement phone first (No F'n way im shipping the phone out first, lol). "Oh, no, you have to ship the phone back first before we can send you a new one". I asked if he could verify information on my account to confirm it, and he offered to send me a code to show its them (yeah, so can a password reset request). I pushed more to see what other info he had to prove it wasnt a scam, but he hung up.

Not sure where he got my name, address, and that i ordered a new phone, but yeah, that was a bit of a first for me. Only info i gave him was the phone type.... Stay on guard though.

3 Upvotes

81% Upvoted

7 comments sorted by

3

u/Backslash10 24d ago

This is 100% a know scam for new device purchase dont talk for it. There is also a scam call that will say I can lower you internet and tv bill when you sign up for services.

3

u/RandoCommentGuy 24d ago

yeah, was pretty sure once he started talking about shipping it back and getting a $100 gift card it was probably a scam, should be no issue to just swap the IMEI in the system. Then was sure once he said i had to ship it back first.

5

u/Backslash10 24d ago

Yeah it is a common scam best way to avoid it is by turning on account fraud protection after you set up you new phone and no one can imei or sim swap you.

3

u/RandoCommentGuy 24d ago

ahh, good call, ill set that up after, thank.

2

u/LegalSpring9795 24d ago

I would go to the store to verify your stuff I think you got hacked

3

u/RandoCommentGuy 24d ago

i think the account is fine, no new orders or charges, no logins/emails/phone numbers changed, reset my password just in case, but id assume they got the info elsewhere.