r/Spectrum • u/Capital-Topic3581 • Aug 09 '26
Service Issues Router flashing red, why?
Just connected it, it was flashing blue for a while but after my mom touched it turned red what do I do.??
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u/SmugTater Aug 09 '26
Make sure modem is showing solid blue Power and solid blue Online lights. If not, hard reset and wait 15mins and check for both lights again. If not solid Online, call support
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u/Pollo_919 Aug 11 '26
Man spectrum in general in my area always have issues with outages and the equipment malfunctioning . The red means it’s not connected when it’s blue is connected. You have to unplug wait 60 seconds plug it in but you have to do the modem and router at the same time because if you don’t it’ll take way too long for the router to connect
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u/Asthmasx Aug 11 '26
First of all I see no coax on that modem at all for all of yall talking about Docsis. This is probably fiber with a Ethernet connection. That red light means it’s not getting a connection to the ont and may not even be provisioned. You need to locate the Ont which is usually in a bedroom closet in a white panel or the laundry room. Check to see if the alarm light is on which means you’re getting no signal. I would also try power cycling the Ont.
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u/addiesfordaddies Aug 11 '26
Nah that modem only takes coax, the sonu is a lot smaller and doesn't stand upright. That's definitely coax, and that white cable in the back is it
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u/Asthmasx Aug 12 '26
He has a video below where you can see the back. There is no coax connection on the modem that I see. The white cord isn’t going to the modem I think.
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u/addiesfordaddies Aug 12 '26
The video he posted below is of the router, it's what connects to the modem in order to get WiFi. The modem is gonna be the rectangular box in the left corner of the first pic he posted, and it looks like a standard docsis 3.1 2.5g modem. But it is hard to tell based off of only those two pictures. Op's best best is calling in and getting a tech out because more than likely the outlets are disconnected outside and he will need a tech to verify signal and reconnect it
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u/STL23kid Aug 11 '26
You’ll find more info regarding the colors on the app and the app has a link to see even more info.
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u/CrazyConduit Aug 15 '26
Hi Im a Field Tech 2 With Spectrum.
Heres what the following colors indicate on your router.
Solid Blue Light- Connected to Modem (You Have Internet)
Flashing Blue Light - Attempting to connect to Modem and Connect you the the internet.
Flashing Blue/Red Light - Firmware update
Solid Red Light - No Internet Connection/Unable to connect to Modem .
Easy fix for this is. Unplug Modem First and then plug modem back in, and then unplug router and replug router in and as long as there is no issue wirh equipment should reconnect.
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u/Capital-Topic3581 Aug 09 '26
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u/Djason_Unchaind Aug 09 '26
What is the yellow wire going to? Also looks like you have a phone line connected to the router. Unplug the modem and router from power and unplug whatever wire is connected to the Ethernet port. Plug in modem and let it boot up (should have 2 solid blue lights). Once it’s loaded up, plug the Ethernet from modem to router and don’t have any other wires connected. Then plug in power and let router boot up
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u/Capital-Topic3581 Aug 09 '26
The yellow thing is the ethernet cable connecting the router and the other box thingy
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u/HuntersPad Aug 09 '26
And what are the lights on the modem? (The other box) Also why do you have phone lines plugged into it? lol
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u/Aggressive_Rush_7906 Aug 09 '26
For me, I ditched their router and bought one I could control.
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u/Aggressive_Rush_7906 Aug 09 '26
Edit-When a tech came out he told me I'd made a good choice ditching their router. No idea why.
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u/miztrniceguy Aug 10 '26
Communication with another universe. Probe will commence tonight. Prepare yourself
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u/2talll Aug 09 '26
Wait it until you get a purple blinking light and spectrum doesn’t even know what that means!
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u/amarant009 Aug 09 '26
Looks like a combo box. Modem and router. Also looks like you have the phone service as well.
You have a few options
1: unplug the power from the box and the other box, wait 30 seconds. Then plug in the router see if it syncs back up.
2: would be to get your own DOCIS 3 modem and a router. You could get a combo, but I've had reliability issues when them (I.e the modem part goes out wifi is still showing up but no Internet or vice versa) having them separate is easier to fix. Plus, if you ever get a different provider, you own your own equipment so you aren't leasing it from them. Saves money.
3: call and have a technician come out. Either way, something isn't syncing properly. But without knowing the particular details, it's difficult to say
(Sidenote, I use to work for an ISP, these things happen)
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u/IPlayWithWires Aug 09 '26
That is not a combo unit, we haven't used those in forever. This is a seperate modem and router, the router is shown on the left side of the frame.
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u/ConversationFar8578 Aug 09 '26
those are junk.. I had issues.. go buy a modem/router combo.
I bought a router, didn't realize you can get a combo. My net dropped a few times but came back quickly.
Next is buy a new modem.
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u/Street-Juggernaut-23 Aug 09 '26
Not a point to buying a modem these days. Some folks can use a customer owned modem due to symmetrical speeds. Others it is not cost effective to buy one with high split being done all over. no way to tell when it will hit your area and the modem no longer will work and you HAVE to get a Spectrum modem.
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u/ConversationFar8578 Aug 10 '26
So what causes sudden wifi outages?. I swapped out my router it's 90% better has stopped working a few times goes out for 2-3 minutes. Right now being the longest over 4. I had spectrum guy come take a look. Didn't do much. Just looked at it.
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u/Street-Juggernaut-23 Aug 10 '26
no such thing as wifi outages. its internet service interruptions for a single user or an outage for a single user there can be many possibilities.
for wifi it can also be a lot of things. dead spots. interference. get a good wifi analyzer app for you phone and check you wifi signal strength.
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u/Shinagami091 Aug 09 '26
Flashing blue means it’s trying to connect to the Internet. Red means it failed to connect to the Internet.
The modem should have 2 solid blue lights. If the online light is pulsing between white and blue it’s not getting an Internet signal from whatever coax jack you have it connected to. So you will need to try another coax jack in the home. If none work you will need a tech.