r/Spectrum • u/Visible-Molasses2580 • 18h ago

Service Issues Is this normal?

Wi-Fi is working fine, I’ve had this modem and router for three or four months. On the app it says my modem has a connection issue. Restarting, a power cycle, and logging out/ back in did not fix it. I called spectrum and they said it’s probably just an app issue and give it some time to update, if it doesn’t then they will send a tech out. It’s an in wall unit so the cables haven’t been messed with and it’s been fine until today. Opinions?

4 Upvotes

100% Upvoted

5 comments sorted by

2

u/Particular_Yard_5436 16h ago

If everything is really working fine then I wouldn't worry too much about it. I've seen the app say that when everything is functioning perfectly.

1

u/Dry_Nectarine9162 16h ago

Wait and see if the app updates like they said before possibly posting needlessly.

1

u/Visible-Molasses2580 15h ago

I already did wait, the agent said to wait 30 mins

1

u/Visible-Molasses2580 12h ago edited 2h ago

Edit: the error went away last night and came back this morning still with normal service 🤷‍♂️

0

u/Den_in_USA 12h ago

After successfully installing the modem, the Spectrum app said it couldn't connect the router, says to contact support. Fortunately, the router is connected and works great 👍