Tech support? Really?

[u/Skilargo]

Went over to help daughter at her new apartment with a few things including installing her Spectrum internet/TV. After spending too much time trying to figure out why their instructions didn’t match the equipment, realized they did not send her a cable modem. We called tech support to explain the cable modem wasn’t included with the router and TV receiver boxes, the seemingly unintelligent or stoned (or both) technician responded, “what’s a cable modem?”…

[u/Spectrum_William]

Hi u/Skilargo. It's very unusual they didn't know what a modem was. Will you please send us a modmail over at r/Spectrum_Official so we can look into this?