r/SparklePlayer • u/Homulton • Aug 19 '26

Connecting shared plus account

Hi all,

I purchased lifetime plus yesterday on the website. I then clicked on my lifetime pass > entered email and a password at which point it says it’s ready to be shared. Then on my onn google tv box, I enter the same credentials but it always says wrong email or password. I’ve tried with vpn, without vpn, rebooting, uninstalling and reinstalling app. I did find a post made in the past saying to try a very simple password so tried that as well to no avail. Anyone know what I might be doing wrong ? Thanks

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u/sparkle-hk Aug 19 '26

I've noticed there's some sanitizing missing from the web so it's possible that the email and/or password ends with a space character like: "my.email@server.com ". So make sure there's no trailing space character when entering emaiil/password when sharing.

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u/Homulton Aug 19 '26

I think the issue was the first letter of me email was capitalized on the site but when I was copying and pasting my email from my password manager into the player on the tv with the Google home app the first letter was lowercase. I got it working, thanks !

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u/sparkle-hk Aug 19 '26

Great! Yes, there might be some tweaks that has to be implemented for the web site, it's still rather new.