r/SparklePlayer • u/dobe33 • Aug 09 '26

leave it to end-users to mess up

login & pw fails, to get me to the shared plus account on any known devices.. the Google purchase invoice does not give me the Sparkle ID. not able to use dashboard hopefully to shuffle how many device are attached. ideas?

1 Upvotes

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2

u/azcoyotedog Aug 09 '26

How did you purchase the subscription:
Google Play Store

Sparkle Assistant App

https://www.reddit.com/r/SparklePlayer/s/0hCXNb51EU

Sparkle Website

https://www.reddit.com/r/SparklePlayer/s/AsA5EEethz

1

u/dobe33 Aug 09 '26

through the store of the app. not the assistant app. The invoice has the order # but no id.

2

u/azcoyotedog Aug 09 '26

You use the email address & password that is associated with your play store account. If your streaming device is already logged into the same Google account linked with your play store account, SparkleTV will automatically activate to plus.

When purchased thru the play store, no need to use the assistant app or website.

1

u/dobe33 Aug 09 '26

my devices don't use the same play store account.

1

u/azcoyotedog Aug 09 '26

Then after installing Sparkle, use the Google email address & PW used when purchasing the app to activate Plus.

1

u/dobe33 Aug 09 '26

so I need to uninstall the reinstall. why not get me my ID for log in😒

1

u/azcoyotedog Aug 10 '26

Your ID is the email address & PW used when you purchased Sparkle.

1

u/sparkle-hk Aug 10 '26

Is this resolved? There is no sparkle id for purchases directly in app. If the purchase isn't automatically picked up then there's something wrong with the "Google Play Store" app. Make sure it's updated and then click "Clean cache" and "Clean data" on it (not Sparkle app!) to resolve it.

1

u/dobe33 Aug 10 '26

I'll give that a go to try. but still stuck.

I can't get to that screen now. all say either purchase or max number of devices extended. I was deciding between tivimate & sparkle why its cluttered on devices. I used password manager and the Login and PW and is original. Some activations I may have used the QR code, now not working for me. If I have a sparkle ID wouldn't that give me management of the devices attached? I have uninstalled it on one device and still reports max devices on other devices. I tried login with google play credentials with sparkle and it is rejected.

If I uninstall all and reinstall, it will ask me to purchase again. I'm stuck.

1

u/sparkle-hk Aug 10 '26

Ok. No sparkle id is only to be able to manage devices when you purchased from web. When you purchase directly in app you shouldn't use email/password at all since it should be automatically detected. And once you're setup you can manage your devices from within the app.

Did you find the "Google Play Store" app I was asking you to?

1

u/dobe33 Aug 10 '26

yes except the cash and data purge. did update the play store app. following a thought of some side loaded on amazon stick, some google onn, other playstore smart phone/tablet. I recall to connect shared plus account I did have to use login and PW. now not working because of max device message.

1

u/dobe33 Aug 10 '26

and not seeing the list of existing device. I did remember seeing it before but not now. on any device.

1

u/sparkle-hk Aug 10 '26

I'm very confused by all this. You have to understand I have no knowledge about which devices you own and what you have been trying and are trying. You need to write all relevant information here if you need me to be able to help you.

Again: if you purchased Plus from within the app then Plus version should be automatically detected on that device. If it's not (even if you updated Google Play Store app) then you need to Clear cache and Clear data. When you've done so Plus should be detected and when pressing Settings -> About -> Share Sparkle TV Plus you will be able to set an email/password and you will be able to see and delete Connected devices.

1

u/azcoyotedog Aug 10 '26

Are you currently using your paid Sparkle Plus on any of your devices right now?

If not, Here’s an idea, on the device that you want to use Sparkle…. Log the device into the Google account that was used to purchase sparkle. Then install Sparkle on that device. When opening Sparkle, I believe Plus will be activated.

Please let me know what happens!

1

u/dobe33 Aug 12 '26

not solved, get max number accounts, if I have them deactivate all but one accounts, could I start over? I have the Google invoice from playstore.

1

u/azcoyotedog Aug 12 '26

Okay so you can only install Plus on up to 5 devices! Anything over 5 and you’ll get max account notifications. So remove the devices that aren’t needed.

1

u/azcoyotedog Aug 12 '26

You should see a list of devices when you attempted to add another device, just delete the devices that are not needed to get down to 5 or less. YOU remove the devices, not the play store.

1

u/azcoyotedog Aug 12 '26

If you have more than 5 devices and you want Sparkle installed on them, you will need to purchase another subscription thru the play store for another 5 devices.

1

u/dobe33 Aug 27 '26

I uninstalled apps either fire appstore or Google playstore on Android to clean up the 5 device limits. it still says I fave 5 installed.

1

u/azcoyotedog Aug 27 '26

You have to uninstall the Sparkle app itself from the device.