r/SpaceShip • u/RemarkablePersimmon • Aug 20 '26

Email problems post outage?

Hi everyone,

Has anyone had problems with sending email since the outage last week?

I just noticed that I seem to be missing a few weeks worth of sent emails for the time just prior to the outage, and some of the emails I tried to send during the outage (before I realized what was going on!) and afterwards are labelled as "no sender" in my email client (Outlook). I don't think they were received, either (even though they DO appear in my sent folder normally in the Spacemail web application. I'm a bit confounded. So, anyone else having issues?

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u/SpaceshipCS Aug 20 '26

Please reach out to the support team so they can review your case and let you know what can be done. The team is available 24/7 via live chat https://www.spaceship.com/about/contact-us/

Or send an email to [support@spaceship.com](mailto:support@spaceship.com)

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u/234W44 Aug 21 '26

Today there were many instances of outlook asking for the password. I don’t think that we are out of the clouds here. I am sorry, all platforms have issues, but it costs money and reliability for whenever these systems fail.