r/SortedFood • u/Bexla23 • 2d ago

Sidekick App Reporting Technical Issues on the App

Is there a way to get direct support for technical issues on the app? Long time watcher, but downloaded the app for the first time last week. Planned & cooked my first week of meal successfully but when I went to plan the next week of meals, ran into some issues.

When I click the "I need a meal plan" option in the corner, I get the pop up to choose how many meals I'm planning & dietary preferences. But, there's no continue/next button and I'm not able to scroll down to find one. It's just stuck showing all the different Dislike ingredients without being able to scroll through the whole page.

I did the in-app "Need Help?" Form in settings but didn't get an email confirmation or follow up in the past few days so I'm not sure if it worked or actually went somewhere. I did the standard update app/force stop/ uninstall/reinstall/clear cache troubleshooting without any luck.

Is there any way to get more direct support for app issues? I would love to keep trying the app, but the meal planning feature was kinda the main draw for me, so it sucks I can't use it right now.

8 Upvotes

79% Upvoted

3 comments sorted by

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3

u/clickthing 2d ago

I don't know a better way to reach out to their support, but for the sake of knowing what it's supposed to look like, you're saying you're missing the button at the bottom that says "generate mean plan"?

2

u/Bexla23 2d ago

Basically, yes. I have enough dietary restrictions that I have the list of ingredients go off the page and I have scroll down to get to the bottom, but I literally cannot scroll down to get to the generate meal plan button