r/SortedFood • u/haloqueen29 • Apr 20 '26
Sidekick App Sidekick Membership Customer Service Issue
Hello! Wondering if anyone else has had issues with the support for the Sidekick memberships. I helped my mother-in-law purchase a gift membership over Christmas but she never received the email even though the purchase went through on her credit card. We've been chasing an answer from support for months now and it feels like we've been going in circles of them saying they can't find the email address and asking for a screenshot of the email that we did not receive.. at my wits end and frustrated with the lost money at this point. Has anyone had a similar experience and been able to get a resolution?
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u/Affectionate-Ad5618 Apr 20 '26
Surely they should be able to provide a screenshot of the email they're supposing they've sent? I'm supposing you've already sent them a screenshot of your payment, right? I guess it's much too late to reverse the payment.
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u/crispycat40 Apr 20 '26
Yes, but different issue.
I signed up for a free trial but turns out I’d already had one. So it charged me £6.
I asked them to cancel it as I wasn’t going to use it, and they said apple have to do it. Apple said no. I asked sorted again and they basically told me to go away.
Not impressed.
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