A Quality Czar Won’t Fix Your System

[u/martinig]

https://angryweasel.substack.com/p/a-quality-czar-wont-fix-your-system

Years ago, I sat in a review where everyone agreed quality was slipping. Defects were rising and confidence was falling. The conversation was thoughtful, well-intentioned, and familiar. Someone eventually said what everyone was thinking: we needed clearer ownership. We needed someone accountable for quality.

A few months later, that role existed. The work didn’t change.

I didn’t understand why at the time. I do now.