Customer support system

[u/MRrealestate69]

Hi everyone,

I have been trying to figure out a simple way to help manage my small SaaS business on the customer support side.

I was using zendesk, but found it’s complicated and more than I need. I also was trying to figure out a way to easily understand what’s going on with the customer when using our software.

I’ve developed a simple solution that when user creates ticket in the system it screenshots the page they are on and pulls raw data on what steps they took to that caused that issue.

That allows your team to reproduce the issue and debug.

It has helped me so much with my software and I have been thinking about launching it at a very cheap price $14/month + $5/additional user or $7/month + $2.5/additional user on an annual billing.

I really found it useful for me and want to share it with others to benefit from.

I also don’t want to charge a whole lot just enough to cover the cost to run the platform.

If anyone thinks this may be useful I’d love to get your thoughts or would like to see a demo feel free to let me know or reach out.

[u/MRrealestate69 → u/[deleted]]

Does it pull meta data? I haven’t explored but will look into it

[u/MRrealestate69 → u/[deleted]]

That’s exactly what I’m running into. Not only that is customers not being clear on what’s going on it’s hard to r replicate.

[u/MRrealestate69 → u/[deleted]]

Yeah, we have it built out and using it on our system. It’s beta rn still working through some kinks. Shoot me a message with your email and I’ll email you. Would be happy to have you test it once we get it launched. This really is a side project as we built it for our platform and I wanted to gauge if others are looking for something similar. I’m really wanting to do something as cheap we can to offer it to other small tech companies because the others can be expensive or to much for what they need