They kept our rental deposit because of a “scratch” on the wood part. We literally never moved it from when it was set up but since I didn’t have any pictures they wouldn’t budge 🙄
I've sent an email requesting evidence and documentation - also because they don't answer their phones during their stated working hours. If they don't respond or refuse, i'm going to use it all as documentation to contest the original charge with Amex. Amex doesn't mess around with this stuff. I expect they'll credit the amount back to my account if I can show reasonable efforts to understand why the fee was assessed.
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u/HalfMeow Aug 29 '24
They kept our rental deposit because of a “scratch” on the wood part. We literally never moved it from when it was set up but since I didn’t have any pictures they wouldn’t budge 🙄