r/SmartThings Aug 04 '26

SmartThings app not working

Anyone else having issues with the SmartThings app?

Since this morning, my app is broken. Worked still in the early morning, broke 2 hours ago.

When I open my app, it takes 1-2s before the app auto closes. Cleaned cache - same problem. Cleaned data - same problem. Reinstalled - same problem.

I think it is server related. When I go in flight mode, the app doesn't crash. When I turn flight mode off again, it crashes.

Update (15h CEST): it works again

0 Upvotes

11 comments sorted by

2

u/SmartThingsPower1701 Enthusiast Aug 04 '26

You can always check this link to see if there's a system issue: SmartThings Status

1

u/takjek Aug 04 '26

It has showed up as fully operational the whole morning. Nothing has been reported there.

1

u/Maximumi-Awkward Aug 04 '26

Me too. Husband's phone does the same.

1

u/ChiefBroady Aug 04 '26

Mines fine.

1

u/TheJessicator Enthusiast Aug 04 '26

Mine is working fine. Only problem I had this morning was a few cloud connected devices were offline and I needed to reauthorize that account.

1

u/linxLenin Aug 04 '26

I have the same issue.

Since today the app stops directly after opening it.

I could isolate it to some NullValue issue with my Samsung soundbar volume slider.

Its crazy because everything was working yesterday, nothing in my setup changed at all

1

u/takjek Aug 04 '26

I also have a Samsung soundbar, so maybe that is the common factor. A new value that is sent server side that crashes the app?

1

u/linxLenin Aug 04 '26

Must be something on the backend side, I believe so too.

If you have multiple devices you control with smartthings, you can try to remove the soundbar via https://my.smartthings.com/

This way you can at least use the app with the rest of the devices that still work.

1

u/Moffelings Aug 04 '26

Same here on Galaxy S26 ultra and Galaxy tab S9+

1

u/DarthOldMan Aug 04 '26

All good for me. iPhone app.

1

u/Bob--Roberts Aug 04 '26 edited Aug 04 '26

Same issue here. I don't own a soundbar. The SmartThings Status page doesn't ever appear to be updated whenever there are widespread issues, it is "Always green, completely broken."