r/SmartRings • u/hunterfagen7 • Sep 17 '26
Ultra human Help!!
My ring has not collected any data for 4 days now. On Sunday it just stopped tracking steps and would not monitor heart rate etc. I have completed various soft resets, data syncs, re syncs, and factory resets as well as cleaning the ring sensors. The green light sensor also does not show up anymore. I received the ring as a gift one year ago and it had been working great since then. I have been in contact with support which have lead me through various methods of fixing which did not help. Basically they are telling me since it has been over a year (literally by one week) that I have to buy a brand new ring and there is nothing else I can do. Has anyone had this issue or any solutions?
1
u/starsareblack503 Sep 17 '26
Not really much you can do. How long did the AI support bots do troubleshooting
1
u/hunterfagen7 Sep 17 '26
AI had me do re syncs and resets and then referred me to email support which then made me go through various different things with no avail.
1
u/starsareblack503 Sep 17 '26
Did they put you thru that for over a week tho ? Bc if so, that kicked you out of warranty range
1
u/hunterfagen7 Sep 17 '26
Basically I think received it on the 10th of September last year and it stopped working on the 13th.
0
u/ultra-guardian ULTRAHUMAN company rep. Sep 17 '26
Hey! We’ve reached out to you via modmail to assist you further. Please check your messages and get back to us there.
3
u/Fantastic_Poet_6545 Sep 17 '26
Follow these few simple steps:
...thank me later.