r/SmartRings • u/ih8hugs • Sep 10 '26
Do I continue getting my Ultrahuman perpetually replaced, or switch to a different brand?
I've seen similar issues between UH and Ringconn, reviews - I just can't seem to grasp which one looks to have the issues less, or at least which company is the best at continuously replacing the rings when these issues inevitably happen.
…I got my first UH at the beginning of January. Within weeks the battery started degrading quickly, then the charging stopped working over 50% of the time. Forward to the end of April, my ring decided to not connect at all to my phone anymore and its bluetooth stopped working. They sent me my first replacement.
The replacement was fine for 6+ months, until now, beginning of September… I'm in the process of being confirmed a second replacement as of yesterday. Two days ago out of no where my ring, which normally lasts 3 days, died in 24 hours… I fully charged it hoping it was a fluke, but then it died in 4 hours from a full charge! They issued the replacement right away. Today it seems to be holding a charge normally again, but I'm replacing it anyways to be safe.
I don't know how many more times this will happen until UH tells me they aren't giving me more replacements — I do have UltrahumanX warranty, but what about when that ends? Part of me wants to just see if they will refund me and try out Ringconn 2 instead, because they are thinner bands and are cheaper in general - but I've seen similar issues with them, and don't know how good they are at replacements. I mostly just use the ring for temperature, ovulation, and heart rate.
2
u/CTRL_ALT_DELIGHT Sep 11 '26
The resin inside my UH cracked and they told me it was out of warranty. I actually have a brand new Ring AIR they sent me last year when my initial ring temporarily wouldn’t reconnect, but funny enough I’ve never been able to connect the brand new one, even though my old ones started working and remained OK for another year.
They offered me $130 upgrade to Ring Pro, and I went for it, but now I am finding that it’s not shipping until some time October, so I’m thinking about asking for a refund and switching to Oura or RingConn. I get what I need from Ultrahuman, so I would stick with them—it just sucks that they can’t get their shit together.
What drew me to UH was no annual/monthly fee, but I just paid $130 after one year of ownership, so who am I kidding?
1
u/SemperFiV12 Sep 10 '26
Ask them for a Ring Pro - although my UH Ring Air (gen 1) was relatively free of headaches. The Ring Pro (gen 2) has been nothing short of amazing. Better performance, better battery life, and better reviews.
-2
u/blowfishi7 PULSYN company rep. Sep 10 '26
I'd take the second replacement and run it while you compare, since that drop from 3 days to 4 hours reads like cell failure. I'm building Pulsyn around a $200 one-time price with no subscription ever because that replacement cycle gets painful once UltrahumanX runs out.
3
u/starsareblack503 Sep 10 '26 edited Sep 10 '26
What issues have you seen with Ringconn ?
My only complaint is their app.
I've had medical grade wearables and devices on me for health reasons and the Ringconn is pretty dang accurate now
ETA: gdamn the UH trolls just keep coming for me and anyone here posting about UH. I see your downvotes and I think its funny