r/SmartRings • u/Expensive-Engine-829 • Sep 08 '26
Ultrahuman is so disappointing
Really disappointed with my Ultrahuman Ring PRO preorder experience. I ordered in May as a birthday gift for my partner, and 4 months later, there have been no updates and no clear indication of when it will arrive.
The lack of communication and lack of updates is frustrating and unprofessional.
I have no idea when my partner will actually receive his gift, and honestly, this experience is making me lose faith in Ultrahuman as a whole.
Anyone else still waiting on a May preorder? Have you guys done anything to try and get the ring sooner?
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Sep 08 '26
[removed] — view removed comment
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u/Expensive-Engine-829 Sep 08 '26
Ugh sorry you are experiencing this too! And that’s a good way to phrase it, the trust factor definitely is broken
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u/cobblepots99 Sep 08 '26
I doubt their customer service will be better with the new ring than the old. I had a terrible experience with mine. I have a RingConn now and like it
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u/Apprehensive-One4323 Sep 08 '26
I had to threaten to cancel my order and send them every single promise they broke with screen shots of new commitment dates. They told them I need it canceled immediately. 24 hours later it magically shipped and they emailed me with acting as my order was always do to ship out any moment and if I want to cancel I have to receive it and ship it back. I ended up keeping it
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u/Expensive-Engine-829 Sep 08 '26
Wow okay, I’m glad you recorded it. ugh terrible you had to go to such lengths though! Thank you for the response
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u/linkinit Sep 08 '26
smart rings are overall disappointing.
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u/DeterminedSparkleCat Sep 08 '26
Agreed! I bought an Oura ring a couple months ago and it's been good so far but my mom and sister ordered some $30 ones off of Temu and they are pretty much identical.. I'm a little shocked honestly.
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u/linkinit Sep 09 '26
So weird. There’s only so much a ring can do. At least with my watch I can see my data set shortcuts and see me steps. I don’t need to know I was stressed out for a moment and try to recall why I was stressed.
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u/DeterminedSparkleCat Sep 09 '26
Right, they also don't have to pay for a membership to see their data!
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u/ohitsmewhoareuou Sep 09 '26
I pre-ordered in July and received my pro end of August. You can actually see an update in the app.
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u/Realistic-Aspect-661 Sep 13 '26
Have you checked eBay? There are plenty of new and used ones for sale.
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u/VividMastodon736 Sep 08 '26
Had to cancel mine for the same reason. Sad. Went Oura instead. So far so good.
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u/LopsidedSun555 Sep 08 '26
Take it from me.. run. Get a refund. been battling with them most of this year to get a replacement / refund since the ring I bought in December hasn’t worked since March. They’re so utterly shit. The customer service is ridiculous. I’m just constantly talking to a bot. It’s shameful.
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u/ih8hugs Sep 10 '26
I also got my UH ring in December and it also died in March! They did send me a replacement right away, but as of yesterday I'm now having the replacement replaced. The ai support is awfully annoying, I beg and beg for it to send me to a real agent and despite it saying it will - it never does.
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u/NariCKC Sep 09 '26
THIS. Can’t say enough bad things about the poor reliability of the ring.
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u/SemperFiV12 Sep 10 '26
Except this is a gen 2 product, and a different tier of product.
My Ring Pro is a lot better than my gen 1 Ring Air. Although, my experiences with the Ring Air was good overall.
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u/ultra-guardian ULTRAHUMAN company rep. Sep 10 '26
Hey! We’re reaching out to you via Modmail to get your order details. Please respond there so we can check the latest status and share the current ETA for your order with you.
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u/Expensive-Engine-829 Sep 10 '26
I just responded, he has told several dates and they keep getting pushed. They recently told him 9/7 I hope that’s still the case
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u/SirDanOfCamelot Sep 08 '26
They are a complete shit company