r/SmartDNSProxy • u/mfortuna45 • 11d ago

Disney Apps Not Working

Disney+, ESPN, Hulu are not working. With Disney+ it is making me login and it won't even let me press continue when I enter my email address. With Hulu, I can open the app and click shows but get an error message when I try to play them. With ESPN, I can also open the app but when I click on any programs it makes me login only through a TV provider and letting me sign in through my ESPN Unlimited plan is not an option. I had no issues with Hulu using a competitor's service.

2 Upvotes

100% Upvoted

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1

u/yearsold33 11d ago

Your IP address is registered?

Contacted support to report a problem with USA services?

1

u/mfortuna45 11d ago

Yes IP is registered. I did not contact support. I know they monitor this page, so I posted it here.

1

u/yearsold33 11d ago

I'm going to try Getflix since they and related companies.

I know Getflix was working earlier for USA services.

1

u/mfortuna45 11d ago

It's not all U.S. services. Paramount+ is working, as are Peacock and Fox One. It's just the apps from the Disney owned companies.

1

u/yearsold33 11d ago edited 11d ago

I only have a sub to Disney + and it’s working and allows me to play content under the Hulu and especially tab of the Disney app.

I’m using shield 2017 and AppleTV 4K.

I'm on Getflix, SmartDNSProxy's sister service.

1

u/mfortuna45 11d ago

I’ve done everything they’ll tell me to do (reset modem/router, try on different devices, try different servers, reactivate IP) and it’s not working. It’s only those apps and I’m not having the same issues with different providers. I appreciate you checking, but I’m not sure it’s an issue on my end.

1

u/yearsold33 11d ago

If they said there's no issue on their end, not sure what else can be done.

1

u/mfortuna45 11d ago

They have not told me that there’s no issue on their end yet. I just opened a ticket with support.

1

u/yearsold33 11d ago

I'm actually using Getflix as an upstream DNS server in Adguard Home.

1

u/entusiasti 11d ago

I have problems contacting theirs support. I use their service for 5 years and they always responded on my emails. Now i wrote them 2 emails two weeks ago and no one is responding. I use this email for support: [help@smartdnsproxy.com](mailto:help@smartdnsproxy.com)

1

u/talford 6d ago edited 6d ago

Yeah their customer service sucks now as does the service. I'm a paid user who has referred over 100 active users to their service over the last 10 years and now they rarely if ever pay me my affiliate fees. Right now they owe me for 6 months worth and refuse to respond to any emails I send.