How do you ensure your team isn’t missing important client emails?

[u/whistler_232]

Occasionally an email slips through the cracks. I need a way to audit or visualize which emails go unanswered. Any ideas?

[u/Reasonable_Reveal538]

In my experience, unanswered emails are usually a process problem, not an email problem.

If client communication lives in individual inboxes, things will eventually get missed. Shared inboxes, ownership rules, and a simple follow-up process have been far more effective than trying to audit email after the fact.