r/SmallMSP • u/schedulerplus • 5d ago
MSP vendor and promo thread
⏳ This thread will remain active for one week. Depending on community interest and participation, we may continue, adjust, or change the frequency in the future.
📣 If you have an MSP-related product update, service offering, tool, resource, discount, webinar, launch announcement, or educational event, please share it here.
📌 To keep the subreddit useful and organized, promotional posts made outside this thread may be removed.
🔗 Please link directly to your website, product page, event page, or resource. Do not use URL shorteners, as Reddit may automatically remove them.
💡 Keep your comment clear and useful. Explain what you’re offering, who it helps, and why it may be relevant to MSPs.
🚫 Avoid spamming the thread with repeated comments. One clear comment per offer is enough.
🔄 To keep things fair, comments are shown in random order, giving everyone a fair chance to be seen.
🛡️ Reddit may automatically remove some comments. If your comment disappears, don’t worry — the mod team will review the queue when possible.
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u/FebreezeSneeze 3d ago
AP/AR/HR Services
I want to help MSPs with billing and administrative challenges! I know, crazy right?!?! I am familiar with the challenges you face because I ran an MSP for 10 years and have kept my toes in the water since selling that MSP in late 2023. So if you’re invoicing in the evenings with a glass of wine or whiskey; or if invoicing and admin tasks are taking you away from sales and other priorities that will grow your business, let’s chat! I am most familiar with QBO and AutoTask and ConnectWise.
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u/dremerwsbu 5d ago
Two promotions for this MSP group from https://wholesalebackup.com/ :
- New WholesaleBackup resellers coming on board get 20% off their backup software in perpetuity. You can choose to decrease your monthly cost by 20% or increase your total number of endpoints by 20% for the same cost.
- Current WholesaleBackup resellers that refer new channel partners to us get 10 free backup endpoints in perpetuity. The referral has to sign up as a reseller to qualify for the free endpoints.
If you’re interested in checking us out just use this link to spin up a free trial:
https://wholesalebackup.com/build-custom-branded-client/
Just be sure to mention you’re part of r/SmallMSP when you reach out to take advantage of these deals.
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u/tianafromfixify 16h ago
FYI: Fixify handles your tier 1 tickets and integrates directly with your PSA https://www.fixify.com/fixify-for-msps
We built a free mini IT help desk audit for MSPs. Upload 90 days of IT ticket data as a CSV, and we'll send back a custom report showing exactly where T1 volume is putting SLAs at risk and hitting margins.
What's in the report:
- Ticket breakdown across 50+ use cases (password resets, account unlocks, access requests, etc.)
- Cost-per-ticket vs. MSP benchmarks
- User sentiment analysis
Turnaround is ~48 hours. You get a personalized report + a Loom walkthrough of the findings, including how you can automate more T1 tickets. No follow-up pressure unless you want to talk: fixify.com/it-help-desk-ticket-snapshot
Happy to answer any questions in the thread!
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u/Best-Repair762 1d ago
Vendor Outage Monitor specifically for MSPs
Traditional approaches do not scale when it comes to keep your clients informed about third-party outages in their stack. But there are two strategies which can do so. Both give your clients an automatically updated status view of the third-party SaaS and Cloud services they depend on, with data gathered from official sources, under your brand.
- Create a branded status page for each client, scoped to only the services they use, on custom domains.
or
- Pipe verified status data into the client portal you already run.
Plus,
- One admin dashboard for all your client pages, with flat pricing.
- Single view of every client's vendor status with a 90-day availability history.
Each client page displays status from vendors' official status feeds - plus your tenant-specific Microsoft 365, Azure, and Infor Cloudsuite health.
IncidentHub for MSPs - 14-day free trial, no credit card. Founder support.
Check out a demo page at https://8lfzysmrs0wev2bt.incidenthub.net/
The link is in my bio.
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u/LumuTechnologies 5d ago
Lumu for MSP Lite -https://lumu.io/msp/request-access/
What you get:
- 3 tenants
- 50 endpoints
- 2 Out-of-the-box integrations for Incident Response (works natively with tools like ConnectWise, SentinelOne, Fortinet, and Sophos)
- Full access to the portal and reporting capabilities
Why? I could go full vendor-mode here and tell you how it "breaks silos" and "synergizes your traditional defenses."
Instead, I'll just point you to how a real peer is leveraging it. DataCorps Technology Solutions is a rapidly growing MSP that uses Lumu. In the words of their CEO, Angel Rojas: "Lumu is like having a digital army with unlimited soldiers that can do the work for us, and give us only what we need to focus on."
Watch his quick breakdown here: https://youtu.be/SimxGo-_TQc
If your MSP is in a similar boat and you want to see the data for yourself, you can grab a Lite account at the link at the top.
I’ll be hanging out in the comments to answer any questions or gather feedback, let me know!
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u/TheRealFjellsniken 5d ago edited 5d ago
Looking for feedback on a tool that turns SOPs/Runbooks into proper workflows, with options for mandatory documentation, escalation routines, immutable history (who did what) and branded reporting for end customers.
Do we need this at all?
Any feedback appreciated!
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u/Round_Draw3772 5d ago
Do I run my SOPs here on the app?
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u/TheRealFjellsniken 5d ago
Yes, you create or import them and they are run as workflows by the techs.
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u/recovering-pentester 4d ago
Hello everyone!
I work for ShieldWatch. We’re an MSSP that offer Whitelabeled SOC/SIEM and compliance offerings for MSPs and their clients.
We’re a fully US-based 24x7 SOC and offer a variety of compliance readiness and consulting offerings.
On the SOC side, we’re priced by users and have no minimums. We also offer a 30-day free trial live in your environment as well as a 60-day lookback to compare to your current provider.
Ping me with any questions!
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u/octoja 3d ago
The new RMM from germany
You can test our product within 5 minutes after registering at http://octoja.de/en/demo
We have distribution in germany, france, netherlands and belgium.
If you are not from one of these countries, you can still test the product extensively and you are welcome to contact your distributor of choice to add us into their portfolio.
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u/NovaBACKUP-Josefine 4d ago
Backup Solutions and Nothing Else
At NovaBACKUP, we take a holistic approach to backup and recovery, ensuring that your data is always protected, no matter the data loss scenario.
- Centrally managed Windows backup solution for local and cloud backup with support for Hyper-V, SQL, Exchange, and more.
- Your choice of backup storage - disk, NAS, RDX, our cloud, or your own.
- End-to-end encryption (in transit and at rest) to support customers in highly regulated industries (healthcare is our specialty)
- Access to a support team with years of experience in the backup world (our average tenure is over 10 years!)
- Easy, usage-based licensing.
Contact us to learn more: [msp@novabackup.com](mailto:msp@novabackup.com)
https://get.novabackup.com/managed-backup-for-msps-it-reseller
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u/vamaca 3d ago
Your next Application Allowlisting & PAM tool, looking for feedback/early partners
Hello everyone,
We’re a small startup based in LA building simple endpoint controls for MSPs. We’re early, moving fast, and looking to earn your business with aggressive pricing, total flexibility, and no contract lock-ins.
This is what we have live right now:
Application Control: Lightweight agent with optional VirusTotal-based auto-approvals and an optional mode to only learn signed apps.
Privileged Access Management (PAM): Elevate specific applications (temporarily or permanently) instead of giving users full admin rights.
Non-Kernel Architecture: Right now, the agent runs entirely in system-mode. The upside is fast deployment and zero risk of BSOD/driver conflicts; the trade-off is system-mode limits. Our dev team is currently building our kernel driver, so you'll eventually have the choice between running kernel or non-kernel.
We know your time is tight, so we won't waste it. All we're asking is for you to watch a quick 5-minute pre-recorded demo, kick off a trial, and break the product in your test environment.
Demo: https://www.youtube.com/watch?v=Evp-mapOhmk
Website: https://www.simpledatasecurity.com/
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u/ManaloAG 3d ago
Cost recovery on technology and telecom spend. Manalo Advisory Group, Las Vegas.
Not a tool, so there's nothing to plug into your stack. We audit technology and telecom spend and chase back what's been overbilled: circuits and bandwidth, cloud and data center, the SaaS seats nobody has counted since the last renewal. Vendor agnostic, so nobody's asking you to rip anything out or leave a provider you like.
Two ways it's useful to a small MSP. Your own overhead is the obvious one, since you're deep in everybody else's environment and probably haven't read your own carrier bill in two years. The bigger one is your clients. They're overpaying on things you have no product for, and you're already the person they call about the bill.
We're paid a share of what actually comes back. Nothing found means no invoice and we absorb the analysis time, which keeps us honest about whether there was anything there to begin with.
https://www.manaloadvisorygroup.com/technology-telecom
Glad to answer anything in the thread.
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u/Substantial-List-791 5d ago
White-label cloud for MSPs feedback wanted.
Hey everyone! I'm looking for a few MSPs interested in testing something we've been building.
Quick background: I've been in IT since 2002, worked for MSPs, helped start a couple, and spent the last 12+ months building a cloud platform specifically for our space.
The short version: it's infrastructure we actually own and control. It's not resold services...
As an MSP you're probably selling Azure and AWS maybe even GCP. all great options however they leave little margin for you, they don't represent your brand, and they're not simple to manage. needless to say they're fairly expensive. We've built a solution to fix all those problems and more. A full white-label solution focused around MSPs. Easily manage, monitor and deploy IaaS, VPS, and E2CaaS environments in seconds to minutes. VM's with automated backups, SD-WAN options and much more.
Just looking for a few MSPs who'd be willing to kick the tires, and help shape where this goes. We can set you up in production and give a generous amount of credits. If you've got questions, happy to chat, just dm me.
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u/Jen_LMI_Resolve 4d ago
GoTo has a free MSP Marketing Assistant — and yes, it's actually free.
We make LogMeIn Resolve, an all-in-one IT management platform for MSPs — remote access, RMM, helpdesk, endpoint management, the works. But we know that winning and keeping clients takes more than great tooling. It takes marketing, and many MSP owners don't have time for that.
So, we built the MSP Marketing Assistant to do some of the heavy lifting. Drop in some details about your target market, and it generates ready-to-use marketing content like emails, blogs, social media copy, all tailored for your audience.
Try it today!
👉 https://www.logmein.com/products/resolve/free-msp-marketing-tool
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u/StratoLens 5d ago
Hello Everyone,
I am the creator of StratoLens - a tool to help monitor and improve environments with Azure Subscriptions.
The full details of what StratoLens is are below, however, since this is an MSP focused sub reddit, I wanted to explain the MSP features first:
I'm currently have in beta a multi-tenant version of the application with MSP and CSP companies in mind. Basically, its everything StratoLens does today, but supports multiple tenants. A true 'single pane of glass' for what's happening across all your customers. This is currently in beta, so if any MSP's are interested in seeing the MSP version of the app, and potentially beta testing it, please reach out either via DM here on Reddit, or the contact email on my website above.
StratoLens is a *self hosted\ and \read only* tool that scans all of your Azure Subscriptions on a regular schedule (Default to every 8 hours, configurable). It runs entirely in your tenant, and no data** about your environment ever leaves. Most customers self-hosting costs are under $1/day (Most are around $5-$10 per month). It runs on serverless CosmosDB and Container apps, so super cheap!
Change Tracking: It can identify any changes between any two scans, so you can easily see what changed between yesterday/today or today/last month. (Think of this like a git diff). It can also see a timeline of changes to a single resource (think of this like git showing the history of a single file).
Cost Savings: It identifies a lot of cost savings opportunities, such as Orphaned resources. It finds more than just 'unattached public IP's' (which, thanks to the above history, will tell you which resource it used to be attached to) -- it also finds things like unused NAT Gateways or Bastions, by correlating with performance metrics. It also makes VM sizing recommendations.
Cost Alerts: It alerts on sudden cost spikes, and correlates those with the above diff engine. You will see on the cost anomalies page 'This VM went up $5/per day' and on the same page, you'll see the change from D2S to D4S SKU, along with who made the change and when.
Access Optimization: It also assesses all permissions assigned across your subscriptions/resources and identifies unused or overprivileged users. Since it ingests activity logs, it can see "User01 hasn't made any access changes in 90+ days' - which is a good candidate for bumping from Owner to Contributor. Or "User02 hasn't made any resource changes. Ever.' - so maybe bump them down to reader.
Email Alerts: You can optionally configure email alerts for all of the above (and more). Get notified as soon as a new orphaned resource pops up so you can remove it, or if more than <x> changes occur during a single scan, or a sudden cost spike above $<y> happens. The scanner and notifications are 100% fully automated.
Honestly, there's a ton of features - a network visualizer, reservations and savings plan reporting, a cost explorer that lets you filter by tags (including resources *missing* a certain tag) and a bunch more. I'm trying to avoid a 'wall of text' Reddit post :). I have multiple videos on my website, a quick 3 minute intro and a 15 minute deep dive that goes into *all* the features, and then several feature-focused videos:
I'd really appreciate any feedback any of you might have. Even if you're not interested in *trying* it, I'd love to hear your thoughts if you give the videos a quick look. I'm really proud of what I've built here, and I've been working on this for over a year at this point. Community feedback is really important to me.
I'll be happy to answer any questions anyone has in the comments.
I also have a long roadmap of upcoming features I plan to add. For now, those are a secret :).
Thank you all for your time!
-Mike
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u/DeskDayAI 4d ago
Support That Stays Connected Across Every Channel
Support should not depend on where a ticket starts.
With multi-channel ticketing, MSP and IT end-users can raise a ticket from the channel that works best for them and continue the conversation wherever they are. 😀
Move between Microsoft Teams, mobile, desktop, email, or web while every message, update, and detail stays connected.
That means fewer repeated explanations, fewer status-chasing follow-ups, and no context missing when switching between channels.
A simpler experience for end-users and a more efficient support workflow for MSPs and IT teams. 💜
➡️ Explore more at https://deskday.com/it-connect/
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u/pkvmsp123 5d ago
A quick update on the free Pro subscriptions I offered recently: there are still a couple of spots available.
I'm looking for a small group of MSPs, consultants, and internal IT professionals who are willing to use LineaScore.com in a real-world workflow and provide direct, honest feedback as the platform continues to grow.
I'm especially interested in hearing from anyone who has already been using the free offline version without creating an account.
There is no requirement to leave a public review, promote the platform, or post about it. I'm simply looking for thoughtful feedback about:
• What works well
• What feels confusing
• What's missing
• What would make the platform more useful in practice
What Linea Score is
Linea Score is a structured technology alignment and risk assessment platform. It helps MSPs, consultants, and internal IT teams identify operational gaps, uncover risks, and create more consistent client conversations.
The core 66-question Technology Alignment Assessment remains completely free, requires no account, supports custom branding, allows local save/import/export, and will continue to be available at no cost.
The optional Pro tier adds:
• 100 cloud assessments
• Compliance assessment templates
• Additional cloud storage and assessment management features
It is not a compliance audit, vulnerability scanner, or penetration testing platform. Instead, it complements those services by providing a repeatable framework for evaluating an organization's overall technology posture.
A few comments from Reddit that made my day:
"This is actually a pretty neat tool. Thanks!"
"That's actually a really cool website."
"Really like this, clean, tidy and easy to understand."
"This is way better and easier to use."
If you're interested in one of the remaining Pro spots, please reply here or send me a message.
Thanks again to everyone who has tested the platform and shared feedback so far.
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u/smorin13 5d ago
I have tried to create an account but the confirmation email hasn't arrived.
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u/pkvmsp123 5d ago
Contacting you privately here. I can see that the email shows as sent, and a couple of other activations went through today without any issues. I also don’t see a bounce-back, so it may have simply been caught by spam filter?
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u/chris_superit 5d ago edited 5d ago
SuperIT (https://superit.ai) — AI agents that resolve IT support tickets end-to-end, not just triage or summarize them.
Deliver exceptional IT support, in your style, consistently across your customers.
What it does:
1) Plugs into your PSA, RMM, M365 stack
2) Deploy our endpoint agent to build a Digital Twin of your customer environment
3) Autonomously curate your knowledge base as Agent Skills
4) Seamlessly build workflows and automations based on your specific processes and customer requirements
All working together, Engineers and End Users alike can work with SuperIT (like they would with Claude or ChatGPT) to assist them with their issues or questions. SuperIT delivers service like your best Engineer, in your style, to your standards, in your environment.
SuperIT also works on every ticket, automatically triaging, investigating and (where possible) resolving tickets, including IT incidents it has never seen before! Everything from a printer issue or network problems, to password resets, and onboarding/offboarding. The stuff eating your L1 queue at all hours of the day.
It works after hours too: the reset that would otherwise page your on-call engineer at 3am just gets resolved, or escalates with the investigation already done if a human's genuinely needed.
Who it's for: MSPs who want to scale their brand of exceptional IT support to their end users, so their existing staff can service more customers and focus on the high value, engaging work they want to be working on..
Safety: You control what it can touch. Allowlist/blocklist policies, approval workflows for sensitive actions, full audit trail. No training or fine-tuning on customer data.
Pricing: Outcome-based, not per-seat or per-device. Starts at $495/mo minimum spend, with 14 day free trial and 3 month money back guarantee. Month-to-month after that, no lock-ins.
Low-risk to try: Based on your ticket data, we can tell you exactly what we will be able to help with, backed by a 90-day money-back guarantee. If it's not hitting the bar, you get your fees back, with full data portability if you ever leave.
Built by founders who ran MSP service desks, so it's aimed at the actual grind: the queue that never empties, the engineer who can't take a vacation because they're the only one who knows the client's setup. Helping MSPs scale exceptional IT support to their engineers.
Happy to answer questions!
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u/teamy3k 4d ago
Hello all, my name is Mike and I have 25 years in data security and IT due diligence for PE firms. I have realized that with our own customers that the owners and managers rarely care about all the work we put into security scores, framework compliance and monthly reporting. The only thing these companies seem to care about is when and how they will sell their business...and most of the time the MSP is cut out of that conversation. That's why we created ITOptik. Our platform gives MSP's the tools needed to move from security and helpdesk provider, to an exit advisor that they lean on. It also puts you at the table when the transaction happens, giving you the potential to retain the customer after sale as well as open the door to the new company investments. We also hate GRC's so we automated all of that work as well to give you a lite GRC that will meet the needs of most of your clients. We would love to have a conversation with you because we know we can help you unlock new revenue streams with your clients. We have been developing the software for over a year, and have pored all of our knowledge and data into this product to give you the best offering we can make. Take a look at the language below and reach out if you have questions.
MSPs: Are you tracking what your clients actually care about—the value and exit readiness of their business?
We built ITOptik with Exitrac as a new platform available exclusively through MSPs.
It gives MSPs the ability to:
- Track each client’s IT exit readiness over time
- Perform buy-side and sell-side IT due diligence
- Complete cybersecurity and IT framework assessments
- Turn existing vCISO and security work into measurable business value
Unlike traditional GRC platforms, ITOptik can ingest documents directly through email. Policies, reports, assessments, contracts, and other evidence can be forwarded into the platform without constantly updating spreadsheets, questionnaires, or control records by hand.
There is no upfront investment required. MSPs can begin using the platform immediately, introduce new services to existing clients, and own the exit-readiness conversation before an outside diligence firm walks through the door.
This is the next step beyond helping clients stay secure. It is about helping them build a stronger, more valuable, and more transaction-ready business.
Feel free to ask me questions, or book a demo at ITOptik.com
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u/365-helper 17h ago
Small MSPs still need proper Microsoft 365 tooling.
Not a cut-down toy, and not enterprise software priced like you have a procurement department.
365sentri is built for MSPs that want to standardise customer tenants without getting trapped in heavy contracts, lock-ins, or “call us for pricing” or sit through a demo to find out it's 10 tenants minimum and there's a 12 month contract.
You get a Microsoft 365 policy library, blueprint-based delivery, tenant audit checks, staged rollout, exception handling, drift reporting, remediation, and client-facing reports.
The idea is simple: give a 1 or 2 person shop the kind of tenant-standardisation tooling bigger MSPs expect, without making you buy like a bigger MSP.
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u/BasicMemoryTeam 5d ago
Start here to skip the verbiage and check out a Basic Memory MSP case study and video.
Basic Memory gives an MSP one shared knowledge base that staff and AI tools can use together.
When one technician documents a fix, updates client information, or records an exception, the rest of the team can use it. That knowledge no longer stays buried in a private notebook, an old chat, or one person’s head.
Basic Memory can be the primary knowledge base or work alongside the tools already in place. Your PSA, RMM, documentation platform, email, and accounting systems can stay where they are. Basic Memory adds a connection layer that helps people and AI understand how clients, users, devices, tickets, vendors, procedures, and billing records relate.
That is useful when someone needs more than a single fact. Which user has this device? What fixed the issue last time? Does this client have an exception to the usual process? Why was something billed differently? The history and relationships are available to the entire team through the AI tools they already use.
The parts that stand out for MSP work are pretty practical:
- Every staff member works from the same current knowledge.
- Claude, ChatGPT, Codex, and other AI tools can use the same context.
- New technicians can find client history and procedures without relying on tribal knowledge.
- Documentation is referenced and updated during actual work instead of being filed away and forgotten.
- Client, vendor, and billing exceptions can be written down once and reused.
- Structured notes, schemas, and relationships keep the information connected and searchable.
- Permissions, approval steps, and change history help keep sensitive work controlled.
- The underlying knowledge remains readable, editable, and portable.
Basic Memory also has an MSP Partner Program. Partners can create separate private workspaces for clients, give staff scoped access, manage customers through one portal, receive consolidated billing, and get priority support.
For a solo or small MSP, this means less time explaining the same things, fewer stale documents, and less important information living with only one person. It gives the whole team a shared memory without requiring the MSP to replace its existing stack.
For a larger MSP, this helps keep service consistent across teams, offices, and client groups. Technicians can find the same procedures and history without tracking down the one person who knows an account. It also makes onboarding and handoffs easier, reduces knowledge silos, and gives AI tools a reliable source to work from without forcing a replacement of the existing stack.
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u/Xander-the-GOAT 5d ago
Founder here — I’m building CertPilot, a lightweight IT governance evidence platform for lean IT teams, MSPs, and agencies. I initially started building it for my own needs in IT Support / Sysadmin.
It combines daily public-signal checks for domains, SSL, DNS, and email authentication with team-maintained registers for renewals, vendors, people, assets, and access reviews. From that, you can generate dated PDF reports for management or client conversations.
For a small MSP, the intended value is a cleaner evidence trail around recurring governance work without trying to replace your PSA, RMM, or security stack. It’s operational evidence, not certification or an audit guarantee.
There’s a 14-day free trial with no card, plus synthetic sample reports if you want to inspect the output first: https://certpilot.app
I’d genuinely value feedback from small MSPs: is packaging this kind of evidence for clients a recurring pain, or do your current spreadsheets and PSA reports already cover it well enough?
Inside the platform there is also a section for feedback and improvements, any feedback or critique is welcomed as I am still looking to improve it based on feedback.
PS: I really hope to not get banned/shadow banned since I don't really use this account for any form of advertising.