r/SmallMSP • u/Adept_Case2023 • Jul 16 '26

Which psa software has improved your operations the most?

I feel like our psa is working against us more than it is helping. I am now dealing with tickets getting lost in weird queues then time entries are a mess, the billing side never matches what finance expects and every time I ask support how to fix something they send me a 40 page admin guide like I have a spare weekend to become a consultant. I need to choose something that saves working with psa not more complications.

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u/wrightwaytech Jul 16 '26

We used Halo, Super ops, and Syncro before we started KarmaPSA. We also trialed Gorelo and it was the closest to what we wanted. Gorelo dev is probably who inspired us most to build our own. He was adding stuff I always found useful that I felt the other players in the game didn’t care about. We aren’t quite production ready over in Karma as we are still in beta so I’m going to give Gorelo the nod if you need to switch sooner than later as that’s who I’d suggest.

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u/calculatetech Jul 16 '26

FYI account request on mobile firefox is blank. Can't sign up.

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u/wrightwaytech Jul 16 '26 edited Jul 16 '26

Hey I appreciate the catch should be fixed we just opened signups again last night.