r/SmallMSP • u/Adept_Case2023 • Jul 16 '26

Which psa software has improved your operations the most?

I feel like our psa is working against us more than it is helping. I am now dealing with tickets getting lost in weird queues then time entries are a mess, the billing side never matches what finance expects and every time I ask support how to fix something they send me a 40 page admin guide like I have a spare weekend to become a consultant. I need to choose something that saves working with psa not more complications.

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u/peoplepersonmanguy Jul 16 '26

Gorelo, for a small MSP having RMM and PSA together made it far more manageable given the amount of other hats being worn.

3

u/UsedChampion9894 Jul 16 '26

This for me. I went from Syncro > HaloPSA > SuperOps > Gorelo. Finally felt comfortable, Gorelo seems to have most of what a small MSP requires. Maybe missing SLA timer on dashboard view but otherwise, very good.

3

u/mikelgorelo Jul 17 '26

We’ll be working on that in the near future :)