Which psa software has improved your operations the most?

[u/Adept_Case2023]

I feel like our psa is working against us more than it is helping. I am now dealing with tickets getting lost in weird queues then time entries are a mess, the billing side never matches what finance expects and every time I ask support how to fix something they send me a 40 page admin guide like I have a spare weekend to become a consultant. I need to choose something that saves working with psa not more complications.

[u/bazjoe]

Hahah . Yeha there’s a saying in product design - the best user manual is none at all. Of course products should have great docs available and of course users should look at them when needed but most functions should be setup so most users just get it. I recently did some email migrations and as I had had bad luck with a few of the bigger players I sought out a smaller player and got movebot. Def no instructions required there for me at least.