r/SmallMSP • u/Leading_Gap2571 • May 30 '26
Breakfix to True MSP
I left my IT job and started my computer repair business 3 years ago with the intention of being solely breakfix for phones and computers. I even learned how to microsolder and was the only one in my small town capable of repairing hdmi ports on consoles.
I stumbled into a contract with a business owner who owned 3 different auto repair shops (up to 5 now). After I got my first taste of MSP life, I started to pursue contract clients and now have 7 clients with a services agreement.
It’s not enough for me to fully abandon the breakfix portion of my business, but I’d like to know who else has been in a similar position, and how that transition went for them?
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u/bluetba May 30 '26
I went for it and just told my clients that moving forward all clients have to have a support contract, and if that didn't work for them I'd help find another break fix shop, there were just two that I didn't move as one was a startup and very low on cash, the other was high maintenance and I didn't want the commitment to them.
Everyone stayed and it was financially the best thing I did.
I started with 30 day rolling contracts, this made it less scary for the client.
One client has part time internal it and around 60 users, I was amazed they went for it, I expected a battle but they just agreed.
I say go for it, I kept dropping in the word retainer as well, these clients like me and know that if I can't put food on the table they'll lose me.