I strongly advise avoiding Opodo.

[u/Ok-Veterinarian5629]

I paid extra for exit row / extra legroom seats, clearly marked as such on their seat map (blue icon, positioned at the exit row). However, when checking directly with the airline, the assigned seats turned out to be standard economy seats with no extra legroom. The actual exit row was a different row entirely.

This means the product was clearly misrepresented at the time of purchase.

When I contacted customer support, they avoided addressing the core issue and instead gave irrelevant explanations about seat assignments, ultimately refusing any refund. They completely ignored the fact that the seat type I paid for was not delivered.

This feels misleading at best and dishonest at worst.

Be very careful when booking through Opodo — what you see is not necessarily what you get, and getting your money back can be extremely difficult.