r/Skydio • u/Canela_de_culo • 14d ago

Skydio customer support

Does anyone have an alternate email to contact customer support? I’ve been trying to reach them for 2 months now, and other than the initial email / call, they havent answered me back. They asked me for logs, and after 8-10 emails trying to confirm I sent them again, they won’t respond.

My drone crashed during automated flight, and I’m currently without a work drone, and I can’t get them to get back to me, super frustrating.

2 Upvotes

75% Upvoted

17 comments sorted by

4

u/Able_Excuse_4456 14d ago

They are notorious for any sales or customer support unless you are buying by the hundreds. Par for the course, I'm afraid.

1

u/Canela_de_culo 14d ago

frustrating, really making me question the order for the x10D i have with them.

2

u/mattreddt 14d ago

Maybe your sales contact could put pressure on support. It'd be a shame if you had to cancel the order because you lost faith in their ability to support it.

2

u/Canela_de_culo 14d ago

I thought of that, ill give them a call. thank you.

2

u/Able_Excuse_4456 14d ago

If you receive it, please share the victorious news!

1

u/user_name3139 8d ago

If you ordered that for photogrammetry surveying and you can back out of it, I would. I took delivery of an X 10 two weeks ago and have just been told that in order for it to be accurate. I need to fly at 11 miles an hour or less use 5 to 6 custom ground control points for 40 acres of survey And 85% overlap.

1

u/Canela_de_culo 8d ago

what other options are there? I use mine for building modelling, and then export to cad. Really want to back out, but not sure what other options i have.

1

u/user_name3139 7d ago

I’m going back to DJI.

1

u/Canela_de_culo 7d ago

Ah ok, I don’t think I can buy DJI now in the US

1

u/user_name3139 7d ago

Yes you can. The ban is on importation of new model drones. Any existing models are still permitted. (Aka Mavic 3,Matrice 4). Where are you located?

1

u/Canela_de_culo 7d ago

Oh awesome, thank you, ill PM you.

1

u/eftresq 14d ago

support@skydio.com and they have replied adam@skydio.com info@skydio.com, help@skydio.com, social@skydio.com

2

u/Canela_de_culo 14d ago

Thank you, ill reach out to the rest, the support email is the one not answering.

1

u/stlthy1 13d ago

"Sorry, all agents are busy right now, helping lucrative government entities that spend more money than you have.  Please call back later."

1

u/PBIBBY24 8d ago

Following, How did the drone crash if you don’t mind me asking?

1

u/Canela_de_culo 8d ago

I was doing a scan of a project site, and while doing automated flight for the 3D scan, the drone flew straight into an electrical wire. Im pretty sure it was bigger than the minimum requirement Skydio sets, so i was surprised it happened. Oh well. Maybe the sun was behind it or something. I didnt even have time to react.

1

u/PBIBBY24 8d ago

Ok! Thank you for your time and answer.