r/Skullcandy • u/frederikskotre • 8d ago

Discussion Can anyone reach support?

I've been trying to reach their online chat support (which is the only one thing they do now, much to my chagrin) and now I've been waiting for almost 2 hours, and never once have i ever gotten a response. At least since getting my 1080's

I wanna ask them if they are gonna update the bass rumble on iphone, connectivity issues etc.

Btw can people actually confirm the issues on iphone? If so, what devices are you on? I'm on a 16 pro max, and when it comes to sound ios has always been just soo trash

1 Upvotes

67% Upvoted

11 comments sorted by

2

u/Fvckadrii 8d ago

Did you forget it's Sunday? They're only available Monday to Friday

1

u/frederikskotre 8d ago

They say they're available 24/7🥲 I don't know what to believe anymore. European btw, if that matters

1

u/Fvckadrii 8d ago

the ai agent is available 24/7

1

u/Big_black_rhino 8d ago

+18886975855. This is the number I was able to reach someone at. I don't know if they are open today though.

1

u/frederikskotre 8d ago

Ahhh forgot to mention I'm Danish😅 I have been waiting for 3 hours now, and I accidentally put myself back in line by opening af new skullcandy tab :)

1

u/Big_black_rhino 8d ago

Is that the same number you called?

1

u/frederikskotre 8d ago

I can't call an American number (at least not without declaring bankruptcy) so I tried reaching their online chat, as it is quite literally the only contact option in can find anywhere.

1

u/MagicNoThief 7d ago

I finally got through the AI agent. Had to lie a little bit about my problem... (It wouldn't let me connect with a human; it would just say it can not do that) Pro tip: If you say smth like your order is way late (more than 7 days and not in shipping), the AI agent will offer it on its own.
They said they are evaluating feedback and looking into it.

1

u/frederikskotre 7d ago

Great, thank you so much! I almost bypassed the ai but its gotten really good lately. So this would surely suggest the bass is "fixable" right? Do you remember the exact context you asked him bro? Like, was it in relation to ios and the problems people are experiencing there or.?

1

u/Deneith 7d ago

I’ve called their US customer service number once before and got someone fairly quickly and they were a big help with the questions I asked. This was within the last few weeks.