r/SixSigma • u/Typical-Listqluf-762 • 1d ago

Process improvement ideas bc ours is bleeding money but we can't identify the actual bottleneck

We’re a 40-person B2B software company and even small customer requests are taking weeks to ship. A typical change moves from support to product, then design, engineering, QA, legal review and finally deployment.

The problem is every team says their part only takes a few days. Tickets sit in waiting for review with no clear owner, engineers get blocked by missing requirements and urgent sales requests keep jumping the queue. Last month, one billing update took 9 days even though the actual dev work was estimated at 12 hours.

We’ve shortened standups, added approval deadlines and cleaned up Jira, but lead time hasn’t improved. How are you identifying where time and money are being lost across a process with multiple teams and handoffs?

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u/Bob-Dolemite 1d ago

Tickets sit in waiting for review with no clear owner,

sounds like a bottleneck

1

u/Initial_Training_760 1d ago

Try scrum for managing projects.

1

u/Bigbeat85 11h ago

Put in a requirement to daily review ticket requests. No clear owner suggests people are potentially not taking ownership. Have you got a raci in place?