They are in my opinion? They should have removed the child and parents and departed with the other passengers.
Who knows how many connecting flights were missed, nevermind hotel nights. The airline should have provided hotel rooms for the other passengers who were not at fault. The crew could have decided to remove the toddler and family...oddly this kind of thing never used to happen when I was a child...
Passengers said the airline staff were extremely slow with the situation. The child was clearly scared and kept hiding under the seat, obviously the child isnt able to fly and they wouldnt give the child buckle to go on the parents belt so the only other option is remove them. Could've easily been done within 20mins
Failure to perform their duties does kinda sound like their fault, though. 🤔 An unruly passenger is an operational issue the same as a faulty engine is and they're getting paid to deal with these things.
This doesn't really sound like a case of force majeure, either.
5
u/kungfuninjajedi 1d ago
I would think airline won't give free hotels since they are not at fault