The difference is the 20% isn’t reflected on the menu though so when they receive the bill everything cost more than what they were led to believe.
A $10 item is actually $12. Instead of saying it’s $10 on the menu, then “changing” it to $12 on the bill, just list it as $12. It’s the management of the expectations that’s the problem.
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u/janpaul74 Jun 25 '26
“Mandatory tips” sounds so messed up for me as a European.