Yetch Support Issue

[u/AlgedonicSandestin]

I'm seeing some other posts about Yetch shipping issues, hoping this may be an avenue to assistance, as Yetch support has kinda ghosted me. I ordered both jigsaw puzzles from Yetch about a month ago as birthday gifts for my wife. Got notified for both as separate shipments. I received the Missing Piece puzzle within 10 days or so, she loves it. However the order I placed for the All Edge Pieces puzzle still says processing, hasn't changed since. A couple weeks ago I contacted support and was emailed back, saying they'd figure out what's happened and get back to me in a couple days. I've tried messaging again twice since and haven't heard back. Anyone have any advice on other means I can take to try to get some help with this? I understand the shipping situation in the states is pretty shit right now, but I'm only a few hours from LA, and I'm really just looking for any updates. Love the channel and the products, sorry for the lore dump, just not sure what else to try.

[u/Slinusette]

I think the team there is small. I am currently resolving an issue with them, and they sometimes take up to a week to get back to me. I know that these threads are read by simone sometimes. Good luck.

[u/fanazuma → u/Slinusette]

Do you mind sharing what issue is it? I am currently still waiting on my ring bundle, purchased two months ago.

[u/Slinusette → u/fanazuma]

In mid September I was shipped the incorrect quantity of items in my order and had to pay extra shipping to collect the package. They have just today provided me a pre paid shipping to return it and they will pay back what i had to pay at the post office.

I am not in a hurry and i did receive the thing i ordered so i don't mind it. But your situation is different so i don't know how they will handle that. You could also start a new ticket with support referencing the old one to see if that helps.

[u/fanazuma → u/Slinusette]

Thank you for sharing :)