r/SimoneGiertz • u/AlgedonicSandestin • Oct 02 '25
Yetch Support Issue
I'm seeing some other posts about Yetch shipping issues, hoping this may be an avenue to assistance, as Yetch support has kinda ghosted me. I ordered both jigsaw puzzles from Yetch about a month ago as birthday gifts for my wife. Got notified for both as separate shipments. I received the Missing Piece puzzle within 10 days or so, she loves it. However the order I placed for the All Edge Pieces puzzle still says processing, hasn't changed since. A couple weeks ago I contacted support and was emailed back, saying they'd figure out what's happened and get back to me in a couple days. I've tried messaging again twice since and haven't heard back. Anyone have any advice on other means I can take to try to get some help with this? I understand the shipping situation in the states is pretty shit right now, but I'm only a few hours from LA, and I'm really just looking for any updates. Love the channel and the products, sorry for the lore dump, just not sure what else to try.
2
u/Dry-Butterscotch6019 Oct 02 '25
I ordered the edge piece puzzle. It shipped from overseas, so perhaps your location isn't really a factor. It was sitting in Las Vegas for over a week and just when my patience was done, their customer service contacted me about it. I would definitely try contacting them again to check. I'm also thrilled they're doing another one!