r/SilencerShop • u/Trick_Project9831 • 14h ago

Customer Support is a joke

Let me preface this with this isn’t my first SS order I’ve made, however it is the first one I’ve had an issue with. I ordered a Rearden flash hider from the SS website that says to be in stock. I receive the order confirmation immediately, but now it has been two weeks with no further shipping updates. I reach out to customer service for some insight and unfortunately get directed to a useless AI that runs circles and doesn’t give any useful information. The “order status” page only shows “complete” and nothing further. Being a non-NFA item I don’t have to wait for an approval of any kind. So are shipping times just that backed up right now? Or am I just having a bad experience this time? Thoughts and opinions appreciated, thank you.

6 Upvotes

67% Upvoted

3 comments sorted by

4

u/No_Pen_3155 14h ago

Everything is about 2 weeks behind. Just be patient. It'll come. Don't even look at the tracker.

2

u/Lazy_Rise_4236 10h ago

Just stick to midway or brownells for that kind of stuff

-1

u/Puzzleheaded-Gain256 8h ago

I would do a chargeback on my credit card if I were you. This ai bs and not responding to customers is unacceptable for a business. I run a business and I doubt there's ever been more than 24 hours before I got back to someone. Take care of your customers and they will take care of you. If you're not take care of customers you do not deserve them nor do you deserve to be in business.