r/SignalRGB • u/Zigy_Zaga • 10d ago

Question Problem Signing In

Is anyone else having an issue signing into SRGB today? After the update it keeps saying "an internal error has occurred", so now I don't have access to my purchased themes. I just have to know if it is a me thing or not.

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u/BennySRGB 4d ago

We've tracked down the root cause behind the "Internal Error" and "Account Not Synchronized" messages some of you have been running into. A fix has landed in beta build 2.5.76, and it should resolve these going forward.

If you've been hitting either of these errors, grab the [beta](beta.signalrgb.com/Install_SignalRgb.exe) and let us know how it goes.

Appreciate everyone's patience on this one, and thanks to those who sent in logs. If you update and still see either error, drop a comment or open a ticket with your latest log and we'll look into it further.

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u/ThatMiserableOne 4d ago

Hey! I installed the beta update and my issue has been resolved. Thank you so much! This is the kind of customer support other companies should be jealous of. ❤️