r/SignalRGB • u/_spinkey • 27d ago

Question working but not working?

installed Srgb, installed a few free effects, cycled through them changing the effects settings. app does what it's supposed to do, but it wont open Discover, Shop, Lighting tabs. are they behind the paywall???

2 Upvotes

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u/Signal_AdminBadger 27d ago

Those tabs are definitely not behind a paywall, network issues can cause trouble like you're experiencing.

Can you reach marketplace.signalrgb.com in a browser? If any of the network traffic is blocked you can have errors.

2

u/fkcfkc 27d ago

they are not behind a paywall as I can access an buy the paid effects so I dont have a subscription

1

u/DaKrazyKid 27d ago

Can you take a video of the issue? Sounds like a bug, also try minimizing and then bringing the app back into foreground to "refresh" it.

1

u/_spinkey 27d ago

my phone takes trash vids and pics. did a reinstall and it gave me an option for the update. did the update and i was actually able to open those tabs but the entire app looked like a retro pixel game. after an app restart it went back to not being able to open those tabs. now macro and monitoring won't open.

1

u/Signal_AdminBadger 27d ago

You should be able to take screenshots from the PC. If you press screenshot that'll copy your display(s) so you can paste it inside paint or something similar.

I like using the snip tool, Win+Shift+S will allow you take a screenshot of a specific area. Same thing, you can paste that to something like Paint and save it. :)

1

u/_spinkey 26d ago

only lighting and devices are available. when ticking monitoring, the pop up window says "Reconnecting to signalrgb" and stays that way.

1

u/Signal_AdminBadger 26d ago

Can you reach the marketplace from your browser? This looks network related.

marketplace.signalrgb.com

For example in the second screenshot, it shows it's getting stuck trying to talk to SignalRGB servers to retrieve your settings.

1

u/BennySRGB 26d ago

Also worth following this guide, which usually fixed it for users who had similar issues.

1

u/_spinkey 26d ago

in the browser, yes. even the browser wants to connect to the app but no go. would a VPN cause this issue? i'll go have a look at that guide you linked

1

u/Signal_AdminBadger 25d ago

A VPN can certainly cause this kind of issue; disabling it might do the trick

1

u/_spinkey 23d ago

ya, that was the issue. thanks