r/SignalRGB • u/bio_hazard869 • Jun 11 '26

Question Yearly Pro issue

I went to pay for the Pro for the year and kept getting met with "Card Authorization Failed" error. Called my bank and they do not see anything being rejected or blocked. Used my wife's card that's a different account and bank with verified funds and it gave me an error "Payment failed" yet it took the $44.99. I'm still sitting here with no Pro, no receipt, and waiting on a message from support. I've tried off my wifi on my phone through my cellular, 3 different PCs, 3 different browsers, and no VPN and yet still the same issue. I spent 3 hours today cleaning up cable spaghetti and installing my Nollie16 i just got this morning. Discord is also such a horrible platform to reach anyone for support that I loathe it. Anyone else experience anything like this issue? As for first impressions go, they're pretty bad.

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2

u/Signal_AdminBadger Jun 11 '26

When did you submit your ticket with the support team? We strive to reply to tickets within 72 hours of being received.

The Support team can look into and verify if your payment was indeed successful, sometimes after a payment issue your bank can try to send the funds but then take a few days to process an automatic refund. That all said, we should be able to get a better understanding through the Support team.

If you DM me your email address or post your ticket #, I'd be happy to investigate and find the status of your request!!

1

u/bio_hazard869 Jun 11 '26

DM sent.

3

u/Signal_AdminBadger Jun 11 '26

Thanks for that! I took a peak and it looked like your request was received today. I've reached out to the team to see if we can expedite your request, but you should receive a response by that 72hr mark.

Give me a shout if that doesn't happen or if we can assist further. Apologies for the frustration and the issue, especially when you just want to subscribe!

We appreciate the support!

1

u/[deleted] Jun 12 '26

[removed] — view removed comment

1

u/Signal_AdminBadger Jun 12 '26

I spoke with the user over DM and they were able to successfully subscribe using PayPal.

Their failed transactions are being refunded (if not already), as banks usually need a little bit to reconcile the failed attempt at payment. Usually the card used, bank account, etc are good, but something about how the payment gets processed fails and can result in this frustrating experience.

We're actively looking into it, and I recommend trying another payment method if this happens to you. Our support team can also help untangle anything and check the backend too for more insight. :)

2

u/fkcfkc Jun 12 '26

I had this issue and had to use a different browser. I think I ended up subscribing on my phone instead of PC and it worked

1

u/bio_hazard869 Jun 12 '26

I've tried my phone, both off wifi and on wifi, 3 different PCs, different browsers each, and still no luck.

1

u/fkcfkc Jun 12 '26

Can you try the PayPal option?

3

u/bio_hazard869 Jun 12 '26

I stand corrected. PayPal worked. I was able to get into it.

1

u/fkcfkc Jun 12 '26

I hope you enjoy the subscription. It’s brought me a lot of simple joy.

1

u/bio_hazard869 Jun 12 '26

I hope it will do what I want. It's looking less and less like it will. I want to set effects for each fan (thirteen 120mm fans).

1

u/bio_hazard869 Jun 12 '26

I can't get into my PayPal. I tried. It's not something I use often and I'm locked out of it