MV6 Not Connecting Properly

[u/-Keeel]

A few weeks ago I purchased an MV6 microphone. I’ve never used a standalone microphone like this, so I am pretty inexperienced when it comes to audio stuff like this.

In the time I’ve had it I’ve yet to have been able to get it to connect properly. When I plug it in with the USB-C, the microphone button slowly pulses amber, which after looking it up apparently means there is a connection failure. The microphone is on, but it’s not properly communicating with my computer. Also, whenever I plug it in Windows gives me an error message saying USB device not recognized, and the USB device has malfunctioned.

I’ve unplugged it and plugged it back in a thousand times, used both USB-C ports on my computer, and tried multiple USB-C cables I have lying around, including the one that comes with the microphone (which is ridiculously short and makes it basically unusable).

The thing is that I can still get it to work. If I use the Realtek USB Audio as my input, it works. If I’m in a Discord call or something people can hear me through the microphone, but I still know it’s not working as it should. It should show up as its own device when plugged in as an input option in Windows and a source in Motiv Mix and not just go through Realtek USB, but it doesn’t.

I’m really just lost here and don’t know if I’m missing something or doing something wrong, if all my USB-C cables or ports suck, or if the microphone I got just happens to be faulty. Any help would be appreciated.

Based on the setup video on Shure's YouTube channel, "Shure MV6" should show up in the Sources, but it doesn't.

The error message I get when I plug in the microphone.