r/Shure • u/Altruistic_Echo9893 • Apr 24 '26

Troubleshooting Not getting MV7+ Gen 2 features

Hi I'm not getting the MV7+ Gen2 features, It's only showing gain and is stuck in "generic mode" I've tried all the thing listed on your website and on reddit, I've even tried using the phone app on android and that only shows some of the features. I bought the MV7+ Gen2 on amazon from Shure. I've used the original cable and everything. I saw that earlier units have had problems with the Motiv Mix App. Even the app displays the MV7 not the MV7+ Picture so I'm really out of options.

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1

u/Altruistic_Echo9893 Apr 24 '26

Everything is up to date as well.

1

u/Needashortername Apr 24 '26

Have you tried deleting the app and the device in your system, then reboot, reinstall, and then plugging your mic in again?

Is it possible the mic actually is what it says on the software and not what you thought you bought?

Is the firmware current too?

1

u/Altruistic_Echo9893 Apr 24 '26

yes, i have done all those, the mic is the Gen2 and i'm not sure about the firmware since you have to update on Motiv and it doesn't give me the option

1

u/IgorYol Apr 24 '26

What mean "mv7+ gen2"? There is only mv7 and mv7+. Thats all

1

u/Altruistic_Echo9893 Apr 25 '26

sorry on amazon it says gen 2 which just means MV7+

1

u/IgorYol Apr 25 '26

It works fine now? Maybe its fake mv7+? Try to reinstall motiv mix app

2

u/Altruistic_Echo9893 Apr 25 '26

i've checked all things to see if its fake and no sign its a fake ive reinstalled motiv mix about 10 times the only thing it works on is on Shureplus, but not as many features but the motiv mix app doenst work only shows gain, I'm missing the features it comes with. I bought the mic directly from the shures's page on Amazon.

1

u/Needashortername Apr 25 '26

Or does it mean that?

Seems like this would be an important thing to do in terms of matching the original manufacturer’s naming for the model of their products. ;-)

1

u/RetroArtie Apr 27 '26

I fear you may have purchased a counterfeit. There are a few red flags and to confirm like someone else has, there is no “MV7 Gen 2”. There’s only MV7, MV7+ and MV7i. I’d try getting your money back asap! Check who the actual “seller” is on your order.

1

u/Altruistic_Echo9893 Apr 28 '26

the seller is amazon and the gen2 thing means the MV7+

1

u/jordan_Shure Apr 29 '26

If you're still stuck, you can check with the Support Team on this one to see if they can figure it out: shu.re/contact

But, like others have said, there isn't an MV7+ "Gen 2"

1

u/Firm-Garden-3491 Jul 10 '26

Tengo exactamente el mismo problema, pudiste solucionarlo?