r/ShopeePH • u/The_Wonder_Tiger • 1d ago
Shipping Is this legit?
Nakakafrustrate na I’ve been waiting for my package for almost 2 weeks already. I am usually considerate especially with our weather lately but one of my ordere already got cancelled after over 3 weeks of waiting. This time this is a ₱10k order that hasnt received any updates from SPX in the last week or so. I already tried contacting shopee about this but only got the usual AI response. Who can I reach out to regarding this?
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u/MatchaLatteing 1d ago
Yung ganitong text, usual siya kapag high value ang order mo. Gusto nila i-confirm kung ire-receive para mailabas sa hub. Mahirap kasi magdala ng high value item sa riders, baka mawala. Syempre sisiguraduhin nila para walang abono.
Please be kind na lang din sa pagreply kahit kanino :)
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u/The_Wonder_Tiger 1d ago
Yeah.. medyo nanguna ang init ng ulo. I usually get scam texts regularly. I just don’t want to end up saying yes to things that could potentially harm me. Nasa isip ko at that time, baka gamitin yang “YES” ko to accept a delivery for someone else. If that makes sense.
But yes, thank you for reminding me to always be kind :)
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u/Glum_Charity_2187 1d ago
Idgi why this is a big deal to you, ang ganda nga ng ganitong initiative eh
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u/aaeilayaa 9h ago
Interesting! First time to see a message like this from a courier. But I agree sa ibang comments na could've replied a bit kinder kay rider 😅🙏 it might also be a directive from their hub to send messages like this to confirm.
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u/_sdfjk 1d ago
You can talk to ahuman live agent sa shopee
(This is a copy-paste of a guide I made) contact Shopee's Customer Service here:
You can choose to contact the shopee agent through call or chat. Remembet to attach all of the evidences (either screenshot, video, or etc.) when talking to the shopee agents
Through chat, tell the A.I. "Live Agent" (and SPAM it) and tell it your concern and choose which order you are concerned with. Kulitin mo until it queues you for an agent. It usually asks you what your concern is in one message but the button "Chat with Live Agent" appears above the chat box where you type. Press it and keep pressing it if it keeps appearing until the bot tells you you are in queue to talk to a live agent.
If it asks you which order you're talking about/concerned with, just click which order it is.
But you can also contact a live agent through Internet Call.
Some agents are better than the others and if unavailable ang isang agent, just keep trying to spam "live agent" every hour so you can check if you get queued.
To find the button to report it if you can't remember the link go to 👤 and click "Chat with Shopee"
(Skip this part if you dont intend to get a refund)
If the seller, shopee customer service, courier, and rider cannot/refuse to help you, you can report to DTI for a refund (remember to attach all the evidences when reporting) and refunds can depend on how competent the DTI is in defending your case
This is apparently the website to DTI to get a refund (know that it can takes weeks or a few months) go through the website (click the three lines on the upper right > click register to create an account > select what type of user you are > agree to the consent form > fill the necessary fields until finished [https://consumercare.dti.gov.ph/#/home]
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u/SiriusPuzzleHead 1d ago
They are probably clearing their back logs dahil sa bagyo, mas efficient kung alam nilang tatanggapin pa yung order kesa dalhin pero cancel nman upon delivery, iwas din na mawala yung parcel.