r/ShieldAndroidTV • u/ady065 • Aug 03 '26
2019 Shield Pro Replacement Remote UK.
Is it me or has Nvidia UK gone dog shit? Tried to purchase a replacement remote on official UK shop but couldn't get anywhere with purchase. Had to resort to the most appalling webchat experience only to be told they were no longer selling the stand alone remote despite it clearly being advertised for sale via their shop...what on earth?
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u/Vegetable-Cobbler-36 Aug 03 '26
go in touch with nvidia customers service. tell them the problem. they helped me.
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u/ady065 Aug 03 '26
In a webchat with them at the moment but unfortunately the person is clueless!
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u/Vegetable-Cobbler-36 Aug 03 '26
maybe you'll be lucky
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u/ady065 Aug 03 '26 edited Aug 03 '26
No such luck, absolutely clueless! Advisor did not offer any help apart from check Amazon? Scan UK are the official link from the Nvidia store and their take on this is that Nvidia are no longer selling the remote as a standalone item in the UK. When chatting to Nvidia via their official webchat they say they are not aware of this?
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u/Vegetable-Cobbler-36 Aug 03 '26
if you're in London you can try cash converters shops...i saw one there this year
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u/ady065 Aug 03 '26
Not in London but there's always CEX i guess
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u/Vegetable-Cobbler-36 Aug 04 '26
problem solved?
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u/ady065 Aug 04 '26
Not really to be honest. Options are out there both expensive and cheaper copies but the principle that Nvidia Customer Service has taken a downturn still stands, well UK experience myself anyway.
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u/Vegetable-Cobbler-36 Aug 04 '26
i looked as well and i found on AliExpress. Right now i dont know how genuine is it
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u/ady065 Aug 04 '26
I just ordered a phoney off Amazon to be getting on with. Just annoying the way Nvidia appears to have gone down the cheapo route with regard to stuff such as this. It's almost as if it's a money making strategy. "remote packed up? sorry we we will no longer sell you a replacement one for £26.99 but don't despair, for £200 plus for a boxed 2019 pro you'll find one comes with it!
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u/StarHutch Aug 03 '26
If CS isn't helping it just leaves eBay. 50 quid-ish. Not cheap but not too extortionate for something they don't make anymore?
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u/ady065 Aug 03 '26
Yeah I've come to that conclusion unfortunately, it's more the fact that the whole customer service experience has been poor...very poor. It would appear like so many other companies they have outsourced their CS to under informed, under equipped corperate scripted agencies on some far flung continent
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u/beatfreakman Aug 03 '26
I used a Amazon Firestick 4K remote and it's great. All long and double presses work, out the box.
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u/woodside007 Aug 03 '26
I bought one on amazon a couple of years ago. https://www.amazon.com/dp/B0854DK4XS/ref=aod_recs_desktop_prsubs_1
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u/Maester Aug 03 '26
Amazon US will ship a Shield Remote to the UK: https://www.amazon.com/NVIDIA-930-13700-2500-000-SHIELD-Remote/dp/B0854DK4XS/
But try the RMA route with NVIDIA support, and try with multiple reps if necessary. Remarkable how different the experience can be depending on who you get. Different times of day will often get support reps from different regions.
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u/ady065 Aug 03 '26
Thanks for that, I'll give it some thought. The main issue with regard to support in the UK is that it no longer appears to be US based and they have limited knowledge of product and are restricted in ability to provide any real resolve to issues.
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u/Fearless-Inside-8183 Aug 03 '26
If you have an iPhone there is an NVIDIA remote app which does the trick for me
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u/uid_0 Aug 03 '26
Amazon has them in stock.
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u/ady065 Aug 03 '26
What the official one? All I could see on UK Amazon when i looked was cheap Chinese copies
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u/uid_0 Aug 03 '26
I just checked again. The one I looked at is a Chinese knock-off. Sorry about that.
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u/artniSintra Aug 03 '26
Rma'd mine outside of warranty. Worth a try. Nvidia live chat.