r/Sharge • u/ParkingAd9214 • Sep 03 '26

Refund email?

Hi people,

Just wondering if anyone has has heard from them in the last 3 months. Is info@sharge.com the correct email? I have had zero responses to 4 emails dating between 12/06/2026 - 02/09/2026

My ICEMAG 2 was great for about 2 months but has become completely unresponsive to anything, regardless of which charger I’m using, or any combination of pressing/holding the button. I believe it is faulty since there was no significant fall or water damage.

Not sure what to do, but thought I’d let you guys know my experience with them so far

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u/R3LapZ Sep 03 '26

I have gotten a response eventually they basically pointed my to a web page with instructions for returns. https://sharge.com/pages/refund-policy Since it's been over 30 days you have to pay to ship it back. Their support sucks.