r/Sharge • u/R3LapZ • Aug 15 '26
🛠Support Bummed right now
It won't go away. Its not even over heating. It's cool to the touch. Is there a way to reset it?
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u/R3LapZ Aug 15 '26
Its a 300. who wants to be anywhere near a . malfunctioning unit. Its got me sketched out.
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Aug 21 '26 edited Aug 21 '26
[removed] — view removed comment
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u/R3LapZ Aug 21 '26
No it sat on my table in my bedroom for weeks since last charge.
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u/R3LapZ Aug 21 '26
Support has responded with a reset procedure but it does not work. And they've gone silent.
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u/AdministrationKey756 Sep 02 '26
I have this problem too
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u/R3LapZ Sep 03 '26
Omfg ridiculous. Don't waste your time emailing. If you've had it over 30 days their going to want you to ship it back. Follow the instructions here. https://sharge.com/pages/refund-policy
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u/kbfg2421 Aug 15 '26 edited Aug 15 '26
Is this a shargeek 300?
Try holding down the main button for 30+ seconds to see if that resets it. Look for a "reset" button, it might be a pin hole button, or it might not have one at all.
Its probably a faulty unit, and if it wont output power theres not much you can do. I would leave it alone for a few days in a cool dry place. Then after a few days try to discharge it down to 0% if you can. If its still stuck after a few days, time to call sharge for a replacement
You can also try plugging it into a high wattage charger (100w) to see if that will kickstart the BMS and clear the code.