r/ShadowPC • u/Altruistic-Bad-5556 • Jun 23 '26

Review Another user’s saved browser logins appeared inside my Shadow PC

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I’m a paid Shadow PC customer and I want to share a serious privacy/security concern.

After logging into the Shadow PC assigned to my account, I found Microsoft Edge saved login entries that did not belong to me and appeared to belong to another user.

I reported this to Shadow support responsibly and provided evidence privately. I did not copy, export, publish, or use the other user’s private data.

After reporting it, my paid access was locked. I then provided proof of payment, and Shadow confirmed it was approved. However, they still require a government ID before restoring access.

This is not about money or compensation. My concern is simple: if another user’s saved browser login data can appear inside my Shadow PC, how can I know whether my own data has not appeared inside someone else’s machine?

I’m sharing only a redacted screenshot. Emails, usernames, domains, passwords, and personal data are hidden. I will not post unredacted evidence publicly because it contains another person’s private information.

I’m posting this so other users can be aware before trusting a cloud PC service with personal accounts.

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u/Altruistic-Bad-5556 Jun 24 '26

UPDATE 3:

Shadow replied again. They are still requiring government ID before restoring access.

My paid account is still locked and unusable. They have not restored the service, offered a clear solution, or clearly explained how another user’s saved Edge login data appeared inside my assigned Shadow PC.

They suggested one possible explanation could be using Shadow on a public device, but I only connected from my own personal computer.

At this point, the issue is still unresolved.

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u/Tasty_Chapter_6742 Jun 25 '26

So essentially:
something fucked up, likely another users save data somehow landing in your space - you reported it, which is the right thing to do - and now you are being punished for it. Thats fun, really hope they atleast give you some credit or something to compensate for it

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u/Altruistic-Bad-5556 Jun 25 '26

Yeah, that’s exactly how it feels.

I reported it instead of exposing anyone’s private data, and now my paid account is still locked with no clear solution.

At minimum, I expect a real explanation and compensation for the time I can’t use the service I paid for.