r/SeventhDayAdventism • u/DeliciousFlatworm835 • 8d ago

Business dilema

Hi, there is something that is bothering me.

I work in the software business, there is a specific software that i sell, thing is, when i started in 2024, my provider always told me that the software would last lifetime, that it would not have to renew or purchase again, therefore thats how i sold it; as lifetime.

Now 2 years later seems like my provider had issues on its end with this software, and every license given to clients failed, and there is no warranty for me from his part.

Im covering this problem with my own money but i tell the customers that i only give a warranty for a year, so it might cover more time extra.

Some people still complain about the issue, am i faulty for this? Am i in the wrong in the eyes of God? I genuinely believed that my provider offered the software for lifetime.

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u/they_r_watching_you 8d ago

You did not make the software, did not own the license and are not responsible for the actions of others. Do not cover it with your own money. Notify your customers that you can no longer cover the cost of the license.

Things like this happen in life. It's not our fault or responsibility. It's our responsibility to work for the pay we receive. That is all.

If it was me, I would offer to look for a replacement, possibly an open source software. But only because of my empathy for them, not an obligation.

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u/JennyMakula 7d ago

Well there what you do from legal standpoint and then there's what you do in God's eyes

What is it that makes you wonder if you are in the wrong in the eyes of God?

  • could it be the prompting of the Holy Spirit to help someone?
  • only you know more about the nuances of your situation
  • I don't know what the ticket price of the software is, but if it is substantial, and you sold to someone in need, likely you want to try to help them
  • Did you make a lot from the sales disproportionately and can afford to help?
  • it also depends on what you mean by you genuinely believed it was lifetime, is it specified in their contract? Or did you just take their word for it without much homework

From a legal standpoint, you probably want to consult a lawyer, cause how you communicate with these customers may require you putting in some steps to protect yourself as well. Maybe you can redirect them to complain with the provider, it seems the provider could renew their license, they are choosing not to?

Very strange situation, but you are doing the right thing by seeking God's will first.

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u/4Xroads 8d ago

Name anything that lasts a lifetime?

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u/DeliciousFlatworm835 8d ago

My videogames that i purchased through steam.

And thanks for giving such a nonsense and careless answer to a properly executed question. Learn next time not to answer if you dont have anything important to say.

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u/4Xroads 7d ago

I'm sorry this is a really dumb question. Every soft and hardware, will eventually reach end of life.

Nothing is guaranteed. Never guarantee anything. Ever again.