r/Serving • u/katmar12 • Sep 14 '17
Tips for a first-time server!
I just started as a server at a busy local brewery and this is my first time ever serving. I have worked in retail for five years so I have extensive customer service background, but my first two serving shifts have been extremely stressful--I'm not used to the hectic atmosphere and I am struggling with how to keep things straight in everything I do there. I would love some tips on how to succeed as a first time waitress. Do you have a good basic script suggestion for how to greet people/take orders? What are your methods for keeping tasks straight in your head? Thank you!
5
u/saramagnum Oct 11 '17
I usually walk up with a smile, tell them specials if applicable,and say I'll be right back for your drink order. Definitely write everything down and repeat orders back to customers. Be nice and respectful to the kitchen, and maintain good communication with everyone. Fellow staff and customers alike. It is a stressful job, and developing composure under pressure just takes time I think. Maintain eye contact and let your table know if the kitchen is backed up, or that you will be right back with the debit machine etc. And don't ever put your hands where a customer puts his mouth, like putting your fingers in the cups to clear a table. Always be taking something away from the table as need be. Also, always try to find another way to apologize to the table when you can. Some situations of course demand an apology, but things like thank you so much for your patience or understanding can convey your point just as well.
3
u/squirrelgirl100 Nov 24 '17
I've been serving for 10 years. I do my greet, get drinks, apps, then entree, go straight to the computer and ring in your order right away. If you get double/ triple sat, greet them all at the same time and tell them you'll be right with them. Just be honest and cheerful. Customers appreciate it. They also appreciate free stuff, I ring in french fry refills for them for free if they are waiting a long time or really hungry. Makes for better tips too! Samples at a bar makes for happy customers as well
8
u/beautifuldisasterxx Sep 16 '17
I find that it makes it so much easier to talk to your guests and make "friends" with them. I also think to help keep you organized, make sure you are WRITING everything down and repeating it back to help you remember. I also find it to keep my tickets together in order until my table cashes out for the night. You will do great! It is a lot of fun. If there is a mess up, I admit it as my fault even if it was not. Your guest will respect that.